back to the homepage

Using Internet Explorer may prevent the website from functioning properly.

FAQ about carpooling

FAQ

Got questions about twogo? We’ve got answers.

If the system finds a match,

  • sends twogo a confirmation of the appointment request with the details of the exact departure and arrival times of your ride.
  • twogo updates the map with the travel request with the details of the ride. Click on Location to view your journey details including pick-up and drop-off points, other passengers, etc.
  • You will receive an SMS if the journey takes place within the next 24 hours (and you have registered your phone number and twogo- Have SMS notifications enabled).

If twogo does not find a match for your desired journey, you will be given the opportunity to select a suggestion for an alternative journey (if available) if you are ready to accept minor changes to your original journey.

Twogo offers two different modes for creating driving requests. On the one hand there is a simplified one Chat-Modus, who will walk you through the process step by step, as well as a erweiterten Modus for users who are already more familiar with the process. You can toggle between the two modes by long-pressing the + symbol to create driving requests and selecting Chat or Advanced.

For new users and users who have not yet made any journeys in the system, the simplified mode is automatically set when creating a journey request. Simply follow the prompts on the screen to create your drive request.

To request a new trip in the Advanced mode do the following:

  • (Optional) Choose whether you want to take part in this trip as a driver, passenger, or both. This setting overrides the trip settings you made on the Settings for the trip card.
  • Select Create Ride and switch to the New Ride As card.
  • To specify when and how often you want a lift, click the drop-down arrow next to Retry and choose one of the following options:
    • For a one-time trip, choose Never.
    • For a specific day or days, click Single and then select the appropriate days.
    • For regular weekly trips, click Regularly and then select
      • the days on which this trip should take place each week.
      • on which days the repetition should begin and end again.

NOTE: In the case of longer repetition periods (e.g. every 3rd of the month), we recommend that you set up the trip request via your calendar.

  • In the From and To fields, enter the abbreviations for the addresses or locations you want and select the exact addresses from the suggestions that appear. twogo shows your route on the map
  • (Optional) If you have registered as a driver or driver / passenger, you can adjust your route if you prefer a route other than the one automatically calculated by twogo.

ATTENTION: If you later change your role to Passenger Only, any adjustments you have made to your route will not be taken into account.

  • Set the earliest possible departure time and the latest possible arrival time.
  • (Optional)Define the type of journey:
    • For a round trip, select the checkbox As round trip.
    • To identify the trip as a business trip, select the Business Trip checkbox. NOTE: This option restricts your search so that you are only shown trips with colleagues or a specific group within your organization.
  • (Optional) If you have selected the role of driver or driver / passenger, you can only define settings for this specific journey. Click on Show settings for driver to open the Settings for the journey card, where you can make settings that only apply to this journey. In addition to settings for this vehicle, you can also specify which vehicle you want to use here.
    • To select one of your own vehicles, click on the Vehicle drop-down list and make your selection from the vehicles that you have registered with twogo.
    • If you have not yet registered a vehicle with twogo, you can select Add my vehicle. After you have saved your desired journey, you will be asked to register your vehicle with twogo.
    • When you drive a vehicle that you do not normally use, such as a car For example, a rental car, select Temporary Vehicle (Rental Car) and enter basic details about the color and, if possible, the license plate number.
    • If your company has a fleet of pool vehicles that you can use and this function has been configured in twogo, you can select Request pool vehicle. Pool vehicles are only available for return journeys and users who have selected driver / passenger as their role. For this reason, if you select the Request pool vehicle option, your settings for the journey will automatically be adjusted accordingly. If you have been assigned a corresponding pool vehicle, the associated details are displayed in your journey request just like a normal vehicle.

NOTE: After you have saved your travel request, it can take a while before a pool vehicle is assigned to you; therefore initially no details about the pool vehicle are displayed. Later, look again on the Settings for the journey card to see which pool vehicle has been assigned to you. Please also note the following: If an administrator uses the pool vehicle, e.g. If, for example, it is removed from the system due to a sudden mechanical problem, you will only be informed that your pool vehicle is no longer available if you have configured twogo in such a way that appointment requests are sent to your preferred calendar app. If you have only activated SMS notifications, you will not receive any notification. For this reason, it is strongly recommended that you check the Settings for the journey a few hours before the scheduled departure time to see whether the pool vehicle is still assigned to you. If the pool vehicle is no longer assigned to you, you have to delete your journey request and create a new one for the journey.

  • Enter the number of free spaces available in the vehicle for other users. Note that in the Free Seats field, you must enter the number of seats that are still available in addition to the seat you have occupied. For a vehicle with a total of five (5) seats, you would enter four (4) as the number of free seats.
  • Choose Save.

twogo adds your new travel request to the overview as a new map. If necessary, use the scroll buttons to navigate chronologically through your journeys. In the case of serial travel requests, the travel requests you have set up for the next seven days are displayed in the overview. Furthermore, on the Repeat card, the last card in the overview, you will receive an overview of your series travel requests. If you have not canceled the twogo confirmations, twogo will send you an appointment request to confirm the journey you have created. The appointment request blocks your calendar from the earliest possible departure time to the latest possible arrival time that you have specified.

  • Choose Search.
  • In the From and To fields, enter at least one of the addresses for the start or destination point. Enter the address or short name for the location you want, then select the exact address from the suggestions that appear.
  • Set the departure or arrival time. Use the down arrow to switch between the two options.
  • Choose whether you want to take part in this trip as a driver, passenger or one of both.
  • Choose Search. twogo displays a list of available suitable journeys.
  • If a suitable ride is available, click the appropriate option to join next to the ride you want. You will now be automatically included in the car pool. twogo adds your new car pool to the overview as a new card.
  • If there is still no suitable trip, you can save your search as a trip request:
    • Click the Create Ride As option you want. twogo displays the journey you want, and you can make changes to it.
    • Choose Save.

If twogo cannot find a suitable carpool for your journey, there may be alternative journeys, provided you are willing to accept minor changes to your original journey. You can view the list of alternatives either in the web application or via email notification (provided that you have not unsubscribed from this service).

  • Check whether there are available alternatives for a trip request for which no lift could be found:
    • Web: In the overview, select the trip request for which no lift could be found. If twogo finds similar alternative journeys, it will display a list of alternative journey settings from which you can choose.
    • E-Mail: twogo will automatically notify you of your preferred journey via a link in the e-mail. Click Show Alternatives.
  • Select the suggestion you want, then click Apply Changes. twogo updates the map with the journey request with the new details of the lift.

All future travel requests that you have created - both those for which ridesharing opportunities were found and those for which none were found - are listed in the overview in chronological order. In the case of serial travel requests, the travel requests you have set up for the next seven days are displayed in the overview. Furthermore, on the Repeat card, the last card in the overview, you will receive an overview of your series travel requests.

You can change the role, location, time, route and travel settings for your travel preferences.

NOTE: If you edit or delete a trip request that you have created via your calendar, there will be inconsistencies with the calendar because the calendar entry is not updated.

  • Select the desired journey in the overview and then click on .
  • Make any necessary changes to the time, location, route, or trip settings on the Edit trip card.
  • Choose Update.

You can change the role, the location, the time, the route and the travel settings for your series travel requests for a specific instance or for the entire series at once.

NOTE: If you edit or delete a trip request that you have created via your calendar, there will be inconsistencies with the calendar because the calendar entry is not updated.

  • In the overview, select the series drive you want to change and then click on edit.
    • For a specific instance, select the card with the corresponding trip.
    • For the entire series of journeys, select the journey you want on the Repeat card, the last card in the overview
  • If you have selected an individual instance, confirm whether you want to change this instance of the series drive or the entire series.
  • Make any necessary changes to the time, location, route, or trip settings on the Edit trip card.
  • Choose Update.

ATTENTION: If you later change your role to "Passengers only" or switch back to the route suggested by twogo, all your changes will be ignored.

To adjust the automatic route set by twogo, proceed as follows:

  • If you want to deviate from the suggested route at a certain point, move the mouse pointer over the exact position on the New Journey map until a black circle appears and drag it to the desired waypoint. twogo places a gray marker on the street closest to this position. If this is not the position you want, you can move the marker freely.
  • Click on Save if you are dealing with a new trip request, or on Update if you are editing an existing trip request.

To edit a previously adjusted route, proceed as follows:

  • Select the desired journey in the overview and then click on user.quickguide.editride_green.png.
  • To adjust your route, move the gray markers to the new positions you want, or add new markers if necessary. To remove a marker that is no longer required, select it and then click Remove.
  • Choose Update.

To return to the route suggested by twogo, proceed as follows:

  • Select the desired journey in the overview and then click on user.quickguide.editride_green.png.
  • On your customized route, click the gray marker and then click Remove. Repeat for each mark.
  • Choose Update.

Reusing your custom route in the calendar: If you set a custom route between any locations in the web application, twogo will automatically use this route when you create a journey between these locations in your calendar.

NOTE: If you edit or delete a trip request that you have created via your calendar, there will be inconsistencies with the calendar because the calendar entry is not updated.

Select the desired journey in the overview and then click on delete.

  • In the overview, select the series trip request that you want to delete and then click on delete.
    • For a specific instance, select the card with the corresponding trip.
    • For the entire series of journeys, select the journey you want on the Repeat card, the last card in the overview.
  • If you have selected a single instance, confirm whether you want to delete this instance of the series drive or the entire series.

  • Select Saved Places.
  • Enter as much of the address as possible (city, zip code, street name and house number) on the Create preferred place map.
  • Select the address you want from the list of suggestions. If you don't see a matching address, press Enter to use the address you entered in the Address field. twogo places a pushpin on the map to roughly mark the entered address.
  • Drag the pushpin to the exact position if necessary. When you move the pushpin, twogo updates the Address field.
  • If the system cannot correctly identify your address, you can set it manually:
    • Hold the mouse pointer over the pushpin and click You in the popup Are our card details incorrect? Yes.
    • Enter the exact address you want in the Address field.
    • Click on & nbsp; to assign the address you just entered to the pushpin positioned on the map. </ li >
    • Select the address you entered from the updated list of suggestions. twogo places the pushpin on the closest drivable road to this point.
  • In the Short description field, enter a meaningful short description for the entered address.
  • (Optional ) Enter a meaningful description in the Meeting point field to precisely describe the meeting point for the passengers. For example, “meeting point next to the mailbox at the security gate”.
  • Select Create. twogo adds your new location as a new map. You can use the scroll buttons to navigate through the saved locations.

You can only edit the locations that you have created yourself. They are listed as preferred locations.

  • Select Saved Places, use the navigation buttons to scroll to the place you want to change, and then click edit.
  • Make the changes you want to the address at the meeting point or by the short name and then select Save. Any changes you make in your preferred locations will be applied to all future travel requests. However, they will not be applied retrospectively.

You can search for a specific or an arbitrary location that you want to use in your driving preferences:

  • Select the New Trip tab in the overview.
  • In the From and To fields, enter the first letters of a place or address that you would like to use for your journey, and then select the exact location from the list of suggestions. twogo shows the address on the map.

NOTE: & nbsp; Predefined locations and the locations marked with HOME or WORK cannot be deleted.

  • Select Saved Places, use the navigation buttons to scroll to the place you want to delete, and then click Delete.

A place is usually defined by a complete address and the abbreviation assigned to it. However, if the system cannot correctly identify your address, you can still save it along with a card reference. With twogo you can use saved locations to avoid having to re-enter the complete address every time you create a journey.

When you register with twogo, the address that you have given as your home address is automatically transferred to a place with the short name HOME converted. This means that you can quickly and easily use this address in your travel needs. NOTE: You cannot delete or rename the HOME location, but you can change the associated address.

If you regularly drive to a certain address, define this as a location and assign it to e.g. the special abbreviation WORK. This designation identifies the location in the twogo system as part of your regular commute and enables you to reuse it to quickly create journeys for your commute between HOME and WORK.

The advantages of creating a place with the abbreviation WORK:

  • Targeted suggestions for carpooling for your commute: If you subscribe to twogo's service for carpooling suggestions, you will only be shown possible journeys between HOME and WORK.
  • Reuse user-defined routes for your commute in your calendar: If you define a user-defined route in the web application between HOME and WORK or between other preferred locations (e.g. from GYM to CINEMA), twogo will automatically use this route when you are in Create a trip request between these locations in your calendar.

Using locations when creating trip requests from your calendar:

In order to create a trip request via your calendar, you must first define or create the locations for your start and destination addresses in the twogo web application. In the calendar you always work with the abbreviations of the places.

The locations are listed on the Saved Locations screen and are classified as follows:

  • Preferred: Places that you define yourself
  • Predefined: locations that are defined by twogo and made globally available

You can access the settings for your user account and your trips either via the Settings tab or by clicking on your name in the top right corner of the picture.

You have the following options:

  • Change registration information (except e-mail address and organization, if applicable)
  • Upload or change profile picture
  • Change language and display format for your travel preferences
  • Define settings for twogo notifications
  • Manage devices and apps that are connected to your twogo user account

You can make the following settings with regard to your travel preferences:

The settings you make here will serve as the basis for the search for suitable ride-sharing opportunities for future travel requests that you create. However, you can override your travel settings for individual travel requests at any time by selecting the driver-specific default settings when you create a travel request.

Unless you make specific changes, your default settings are as follows:

  • Only drive as a passenger
  • No vehicle
  • No blocked people

  • Click your name and select Settings.
  • To change your first or last name, enter your new information.
  • Select Save .

Your changed name is shown at the top of the picture.

  • Click your name and select Settings.
  • From your local file system, select and drag the PNG or JPEG image you want to use on your profile Upload your profile picture to the appropriate area on the card.
  • Select Save.

Your new picture will be displayed at the top of the picture next to your name and will also be displayed when you have created a trip request.

  • Click on your name and select User Account.
  • Select Change Password.
  • Enter your current password, then select a new one and confirm It.
  • Choose Save. twogo will send you a confirmation of the password change by email.

NOTE: & nbsp; If you have forgotten your password, click the Forgot your password? link on the login page to generate a new password.

  • Click your name and select Notifications.
  • Enter your new phone number in the Mobile Number field, then select Save.
  • Select Verify . & nbsp; NOTE: & nbsp; Even if you give this phone number to another twogo member who has already verified the number, you have to verify it separately for your user account.
  • Click In the Verify your phone number dialog box, click Send verification PIN. twogo will then send a verification PIN to the new phone number.
  • Enter the verification PIN and click Save. twogo updates your user account and marks your phone number as verified.

Subscribe and unsubscribe to email notifications

NOTE: & nbsp; twogo does not charge for SMS notifications. Your telephone provider may charge costs for receiving SMS. You can obtain the relevant information from your service provider.

To receive trip information by SMS:

  • Click your name and select Notifications.
  • Make sure you have entered and verified a phone number that you can use to receive text messages. If this is not the case, first follow the instructions in the section Change a saved phone number.
  • Select an SMS option in the section Confirmation of journeys via.

If you no longer want to receive twogo SMS notifications, proceed as follows:

  • Click on your name and select Notifications.
  • In the Trip Confirmations Via section, select Calendar Email.
  • Select Save.

Activate and deactivate twogo SMS notifications

NOTE: twogo does not charge any fees for SMS notifications. Your telephone provider may charge costs for receiving SMS. You can obtain the relevant information from your service provider.

To receive trip information by SMS:

  • Click your name and select Notifications.
  • Make sure you have entered and verified a phone number that you can use to receive text messages. If this is not the case, first follow the instructions in the section Changing a saved telephone number.
  • In the area Confirmation of journeys via, select an SMS option.
  • Select Save. </ Li >

If you no longer want to receive twogo SMS notifications, proceed as follows:

  • Click on your name and select Notifications.
  • In the Trip Confirmations Via section, select Calendar Email.
  • Select Save.

Show devices and apps that are connected to your twogo user account

Click your name and select User Account. In the Authorized Clients and Authorized Apps areas you can see which devices and apps you have granted access to your twogo user account.

Blocking access to the user account for a device

If you lose or change a device connected to your user account, you should block this device's access to your user account:

  • Click on your name and select User Account.
  • In the Authorized Clients area under twogo Mobile App Client, select the Disconnect option. This will separate your user account from all mobile devices. To reconnect from a device, you have to open the twogo app on this device and log in again.

You can change the language settings of the app and adapt the format of time, date and distance to your needs.

  • Click on your name and select Country-Specific Settings.
  • To change these settings, select your preferred display option and then select Save.
  • < / ul>

NOTE: & nbsp; If you delete your user account, twogo cancels all your future travel requests and deletes your user-specific data from previous travel requests.

  • Click on your name and select User Account.
  • Select Delete User Account and confirm your entry.

How to indicate whether you want to be considered as a driver or passenger:

  • Click on your name and select Settings for the ride.
  • In the Ride as area, select your desired role
    • If you would like to be able to If you are a driver, twogo asks you to add your vehicle data and then marks the role of Both for you.
    • However, if you as a driver never want to be considered as a passenger, mark the role of driver.
  • If you have selected the role of driver or driver / passenger, define the appropriate options to make your journey as comfortable as possible:
    • Maximum detour: By long To avoid detours when picking up or dropping off passengers, you have the option of specifying how many minutes you would take as a detour. The minimum allowed is 3 minutes, the maximum is 99 and the default is 8.
    • Settings for possible suggestions: In the I prefer area, select an option that is a suitable compromise between the greatest possible number of hits and the limitation of the Shows the number, length and location of the stops that you are ready to make for passengers on your route.
  • Select Save.

To add your vehicle details:

  • Click your name and select Vehicles.
  • Select +, then enter your model, the number of seats available for passengers, and the vehicle registration number.
  • (Optional) Upload a picture of your vehicle so that your passengers can see it more easily.
  • Select Save. twogo adds your vehicle details to your profile.
  • (Optional) Scroll to Settings for the journey to make the following settings for the driver, and then select Save:
    • Maximum detour: The detours calculated in twogo are given in minutes instead of distance. This makes the estimate of the detour more accurate. The minimum allowed is 3 minutes, the maximum is 99 minutes and the default is 8 minutes.
    • Picking up and dropping off passengers: To avoid too many pick-up and drop-off stops during your ride, you can specify that you only Passengers are suggested who spend a certain minimum proportion (e.g. 75%) of the driving time with you. Choose the option that best reflects what portion of your journey you would spend with passengers, if any.

How to change your vehicle details:

  • Click your name and select Vehicles.
  • Select the vehicle that you want to change, make the changes, then select Save. </ li >

How to delete the vehicle information:

NOTES:

  • If you delete your vehicle details and there are no other vehicles in your profile, twogo automatically restricts your travel settings to the option as a passenger and searches for suitable travel options for all travel requests that you have planned as a potential driver Carpooling as a passenger.
  • If there are several vehicles in your profile and you delete one with which journeys are connected, twogo will reassign these journey requests to one of your other vehicles. If there are not enough free spaces in the newly assigned vehicle, twogo carries out another match search, removes the corresponding passengers and informs them of the change.
  • If there are several vehicles in your profile and you use the standard vehicle delete, the next vehicle in the list will automatically become the default.
  • Click on your name and select Vehicles.
  • Select the vehicle that you want to remove from the profile then choose Delete.

You can place restrictions on your passengers based on gender, person or organization (if applicable).

To only be considered for carpooling with other women, proceed as follows:

  • Click your name and select the Profile card.
  • Make sure you have selected Female as your gender.
  • Select on the card Settings for the ride the option Only rides with women.
  • Select Save.

If you do not want to drive with certain people, enter them in the list of blocked people: & nbsp; NOTE: & nbsp; If you are traveling with a shuttle service or a vehicle with more than six people your settings regarding blocked people will not be taken into account by twogo.

  • Click your name and select Blocked People.
  • On the Blocked People card, click Add.
  • Enter the person's name and then select Save.

To delete someone from your list of blocked people:

  • Click your name and select Blocked People.
  • On the Blocked People card, click the X next to the name of the person you want to remove from the list. < / li>

In order to only be considered for ridesharing with people from your organization, proceed as follows: & nbsp; NOTE:

  • This option is only available if you have registered with twogo with your organization and this has decided to allow journeys with all twogo members.
  • If you have a journey as Business trip, twogo automatically restricts your options so that you only see trips with colleagues or a specific group within your organization (if applicable).
  • Click on your name and select Settings for the Ride.
  • Select the option that restricts ridesharing to your organization and then select Save.

If you want to override the trip settings for a specific trip, change them when creating a trip request under driver-specific presettings.

Register with & nbsp; www.twogo.com & nbsp; at twogo. Select Register for free, enter your contact information and follow the instructions in the verification email twogo sends you.

Everyone can register as a private person. If your employer has a license for the twogo service, you can decide whether you want to register as a private person or as an employee. If your organization would like more information about twogo, please visit & nbsp; www.twogo.com & nbsp; on twogo for your Use organization.

First you have to register with twogo and verify your email address. You can then either create a trip request or search for an existing trip and take part in it:

  • Web: & nbsp; Use the New trip card in the overview to determine how often you want a lift, as well as the details for the location and, if necessary, a special route, that you want to take on the ride. Choose Save. The trip request is now displayed as a new map in the overview.
  • Mobile: & nbsp; Use the My Trips screen to set the details for the date, time and location for the trip . Select Save.
  • Calendar: & nbsp; Create your ride request as an appointment request in your calendar and send it to & nbsp; ride@twogo.com .

The Quick Guide - Travel Requests provides further information on creating a travel request.

When you register with twogo, you set an address as your preferred pick-up point. You can avoid revealing your private address by using a secure public place nearby instead. twogo automatically converts this to a location with the abbreviation HOME. So you can use this address quickly and easily in your travel preferences and also receive travel suggestions from twogo for possible hits in your neighborhood.

You can register without a phone number. When you create your first trip request, however, you must provide a telephone number so that your passengers can contact you and so that you do not miss any current information about your trips (via SMS notification).

NOTE: & nbsp; This only applies to organizations that request an ID to identify their employees.

In certain cases an organization allows its employees to register for their twogo service with their personal e-mail address and a special invitation token instead of a company e-mail address. In the case of the private email option, some organizations may explicitly request an ID to identify employees during registration. In this case, you will need to enter a recognized reference that identifies you as belonging to the organization. If you are an employee, this reference is the employee ID.

Experience points are virtual rewards at twogo that you receive every time you use the application either as a driver or a passenger. You will receive points when you create travel requests and participate in car pools. The more active you are at twogo, the more points you will receive.

If you use twogo, you will automatically collect experience points (EP):

  • 1 point if you create a trip request
  • 3 points if you participate in a car pool as a passenger
  • 5 points if you participate in a car pool as a driver

  • Points that you receive when you are assigned to a car pool will be lost if this trip is canceled or you delete it.
  • If you request a trip within 24 hours of creating it delete and the appointment is still in the future at this point in time, you lose one point.

twogo automatically updates your points and shared routes. If you take part in twogo gamification, your current score will be displayed in your profile next to your name and in the ranking list.

You can currently use your well-earned points to show off to friends, track your progress and monitor your position in the leaderboard.

No, the points never expire. However, if you delete your user account and log in again, the score will be reset to zero.

To view your position in the leaderboard, click on points under your name at the top of the picture. If your position is not very high, it will be shown below. Use the arrow in the drop-down list to switch between the best overall and the best over the last 30 days.

By default, the ranking lists everyone by their first and last names, but you can use a nickname of your choice instead. To do this, click on your name and enter the desired pseudonym.

NOTE: & nbsp; This nickname is only used in the ranking, the name of your user account does not change.

You will find further information on how we protect your data in the twogo data protection declaration.

The twogo calendar entries are standard appointment requests in your calendar. With the help of the standard calendar functions, you can decide for yourself who can access your calendar. twogo responses to your travel requests are automatically set as private.

These are anonymized values. If there is only a small amount of random samples when generating the report, we must ensure anonymity for data protection reasons even if someone has additional knowledge about this user. For example, suppose you are viewing statistics for an anonymous user with an address in city X; if you know that there is only one colleague who lives in city X, you immediately know who it is. Therefore, whenever a report has fewer than five users, some values are anonymized and either replaced with a series of asterisks or left blank.

twogo only requests access to the interfaces that are absolutely necessary. For example, for those that allow you to upload a photo (if you wish) or those that ensure the functioning of the app - such as. B. to determine whether a mobile internet connection is available, as the app has to communicate with our servers to create travel requests. The handling of user data is precisely defined in our data protection guidelines: We neither process nor pass them on.

If you have an Android smartphone version 6 or higher, you can set the access rights for the app yourself. If you z. For example, if you want to upload a photo of yourself, you can set whether the app is allowed to access the photo at that moment. If you have granted access rights, you can revoke them at a later point in time via the app manager. During the installation process of twogo you will be asked for each access right individually. You will not be forced to automatically give general consent. We have adapted the Android version of twogo to the new functions in Android 6 in order to offer you the best possible control over your data. The following list explains the access rights and the functions for which they are required.

Camera

  • Taking photos and videos:

Required to get a picture of you or your vehicle and upload it to your profile or vehicle details.

Contacts

  • Searching for user accounts on the device / reading out your contacts:

When registering via the app, required to read your user data in order to be able to automatically fill in as many fields as possible.

Location

  • Required to access the GPS module if you have selected the “Share my location” function

Access exact location (GPS and network):

Telephone

  • Read out phone status and identity / call phone numbers directly:

Required to call the driver / passenger of a car pool from the twogo app.

SMS

  • Receipt of text messages (SMS):

Required to automate the verification of the telephone number in your user profile (the PIN is read from the SMS and entered directly in the confirmation field of the app).

  • Sending text messages (SMS):

Required to send a text message to a driver / passenger on a specific trip (e.g. "I'm 5 minutes late", etc.)

Storage

  • Reading the contents of your USB memory:

Used on telephones that cannot edit images in memory, but have to save them to the SD card for a short time after they have been saved. These images will be deleted from the card after processing.

Notifications

  • Push notifications or data updates when your user objects change in the twogo system (e.g. if you use the calendar or the web UI in addition to the app) or when a car pool has been found or a trip has been updated or canceled.
  • Optional notifications in the following situations:
    • X minutes before the ride
    • Update of the app
    • Check for updates for devices that don't have Google Cloud Messaging (such as Amazon Kindle)

Other app functions

  • Control vibration:

Optional vibration alarm when creating, changing or deleting a trip

  • To prevent the phone from going to sleep:

Disable hibernation when you open the map to track the driver / passenger location

  • Receive data from the Internet:

Is required by twogo to read or write the data from www.twogo.com

  • Show network connections:

Required to determine whether the phone or tablet is connected to the Internet, i.e. whether actions that require communication with the server can be carried out.

  • WiFi connections:

Required to determine whether the phone or tablet has a WLAN connection, i.e. whether actions that require communication with the server can be carried out.

  • Change network status / change WLAN status:

Used for automatic tests only

  • Read logs:

Required by the SAP Performance Library, which we must implement as part of the performance product standard; d. H. the twogo app does not use this type of access in live mode.

The following access rights are optional for iPhones or iPads and can be changed at any time in the settings of your mobile device.

Contacts - required to save data about the driver in the iOS address book. The iOS app never reads data from your address book. There are two situations in which the app accesses the address book:

  • If you explicitly want to save or save the contact details of the driver or passenger in the address book after a trip. Before this access, however, you will also be asked whether you want to allow twogo to access the address book.

Photos - required to upload a picture from the iOS photo gallery to your profile or vehicle details.

Camera - required to get a picture of you or your vehicle and upload it to your profile or vehicle details.

Location services - required if you want to communicate your current location to your driver or passenger via GPS shortly before the planned meeting. Also required if you want to select Current Location when creating a ride or a favorite location.

Notifications - required if you want push notifications to appear as a red icon on the app's icon.

Following someone means you can see the rides that person posts for their followers. You will receive a notification and have the opportunity to ride. Published trips are shown directly in your overview, and if you have activated the corresponding option under Notifications, you will also receive a notification by email. So you have the opportunity to take part in a ride that interests you by simply clicking on the option to join. On the Followers tab, you can use the Following list to set who you want to follow.

NOTE: The following function is not reciprocal. You can't post for people if they don't follow you too.

Users who follow you will appear in your list of your followers:

  • People with whom you have driven together in the past six weeks or with whom you are currently carpooling will have the opportunity to follow you. When they add you to their following list, they'll become your followers.
  • In addition, people whom you have invited to follow you via the + symbol in the list of followers.
  • People you invited to follow you in the past but have since blocked will still appear in your list of your followers. However, they are marked as blocked and cannot see the journeys you have published.

If there is someone who is following you but you no longer want them, you can block that person; But you can't remove them or stop them from following you. In this way, these people will continue to believe that they are following you, but will not notice when you publish trips for your followers.

You can easily follow others by selecting them from the following list. twogo compiles this list from people with whom you have driven in the last six weeks or with whom you are currently carpooling, as well as people who are already following you. People you have actively banned will be left out. To follow someone on this list, just select + and then Done.

If you have already blocked a user in your profile, twogo will automatically exclude them from your following list. Even people with whom you drove more than six weeks ago are not displayed in the list.

On the Followers tab, select the Followers card and click + to send an email invitation.

On the Followers tab, select the appropriate person from your list of followers and click the lock icon. Alternatively, you can block someone using the Blocked People settings to prevent that person from being suggested to you for a car pool.

No, but this person will appear in the list of suggested people to follow so that you can decide for yourself whether you want to follow them or not.

Trips are automatically displayed in the overview; You can also have them sent to you by e-mail: click on your name, select Notifications, and mark or unmark the journeys of people you follow as required.

If there is a suitable car pool in the system, twogo immediately offers you a hit. Otherwise you will receive a hit and a corresponding notification from twogo as soon as another user submits a suitable trip request. You will receive the last hits from twogo 5 minutes before the desired travel time. You can also check the status of your journey yourself at any time:

  • Web: Under Overview.
  • Mobile: On the picture my trips.
  • Calendar: twogo sends an appointment request with the details of the lift you have found.
  • SMS: If you provide a cell phone number and activate twogo SMS notifications, twogo will send you the details via SMS.

If twogo notifies you of a hit, this trip is already set up. So you don't have to confirm anything. However, if you cannot accept the trip, please change or cancel your trip request.

twogo always tries to find hits based on the settings you have specified. If a ride does not suit you as a driver, you can change your settings for this particular journey and then submit it again. Alternatively, update your standard settings, delete your desired trip and create a new one so that twogo can use the updated settings to find a suitable trip.

  • Web: In the overview, twogo updates the details of the upcoming trip directly on the map for the trip.
  • Mobile: twogo displays a notification next to the twogo app icon (iOS) or in the notification bar (Android). In addition, twogo sends a message to your twogo inbox.
  • Calendar: You can use the standard reminder function in the calendar. twogo sends all invitations for arranged shared journeys with a default reminder time of 15 minutes. However, you can change this setting in your calendar yourself at any time by double-clicking on the relevant appointment and making the desired changes.

  • Calendar: You will be informed of any changes by updating the appointment request.
  • SMS notifications: If you have activated Activate twogo SMS notifications, twogo will send you the details by SMS.
  • Mobile: You can choose settings > app to acitivate push notifications.

In order for this process to work smoothly, however, it is crucial that every user always informs twogo as soon as possible of any changes to their plans by editing their travel request:

  • Web: Select the desired trip in the overview and then select the symbol to edit. Change the information and then choose Update.
  • Mobile: Select the relevant trip on the My Trips screen, tap on the “Edit” icon and make the required changes.
  • Calendar: Update the appointment request in the calendar and send an update to twogo.

In the event of major delays or delays that you know about well in advance, please change your journey preferences. twogo will then inform the other data subjects for you:

  • Web: Select the desired trip in the overview and then select the symbol to edit. Change the information and then choose Update.
  • Mobile: For every trip found in your My Trips picture, there is contact information for all participants in this trip. You can send a predefined SMS (e.g. I'll be 5 minutes late) or your own message.
  • Calendar: Change the appointment request in the calendar and send an update to twogo.

In the event of minor changes or changes that are made at short notice, please call the driver / passenger and notify him yourself, or call the twogo helpdesk.

In order to keep the inconvenience for your passengers as low as possible, make any necessary changes or cancel twogo carpooling opportunities as early as possible. If this happens at very short notice and a shared ride with other participants has already been arranged, also notify the driver / passenger directly by phone using the contact information provided in the confirmed details for your car pool.

  • Web and mobile: In the overview (or on the My Trips screen of your mobile application), select the trip you want and then select the icon to edit or delete.
  • Calendar: To change the details of the lift, update the appointment request in your calendar and send the update to twogo. To delete the lift, delete the appointment request and send a cancellation to twogo.

If you cancel the lift in the morning, the passenger may still have the opportunity to find an alternative. If this happens in the evening, please try, if possible, to just postpone the trip instead of canceling it entirely. Your passengers may be ready to drive at a later point in time.

The contact details for each trip together are stored on the corresponding map of the trip (web and mobile) as well as in your calendar entry. The details are there until the end of the journey together. If you need help, call the twogo helpdesk.

As a rule, you will be picked up and dropped off at the exact address you have given. In practice, however, it may occasionally be quicker to cover short distances on foot rather than by car in the following cases:

  • If your departure address is no more than 300 meters away from the driver’s departure address, you will be asked to go to the driver’s departure address in the twogo confirmation of the lift ticket. The same applies to your address and the destination address of the driver.
  • If your departure address is no more than 300 meters from a passenger's departure address, you will be asked to move to a different departure address. In this case, twogo selects a meeting point for both passengers so that the driver does not have to stop twice within a short period of time.

Your twogo confirmation of the lift ticket always contains your actual departure and destination addresses, so that you can find out in advance what you need to be prepared for. If the walk is unacceptable, please advise the driver of this before driving.

NOTE: This only applies if the journey is not a business trip and twogo has activated the payment function either in your account or in that of the driver with whom you are carpooling. When twogo informs you of a hit, it also includes an estimate of your share of the travel costs. This estimate is displayed on the picture with the details of the trip and in the trip confirmation appointment requests that twogo sends out.

This value is based on average cars, average gasoline consumption and average fuel prices. The value is intended to cover the vehicle's operating costs and distribute them evenly. NOTE: Since twogo is not intended for the driver to earn money with the passengers, the costs per kilometer were intentionally set relatively low, so that the total costs for all passengers are no more than the trip would have cost the driver alone.

The estimate is country-specific, but the formula is generally based on the following information:

  • Fixed costs per kilometer
  • number of participants in the journey (more passengers lead to lower costs for the individual)
  • Minimum amount per trip

Please note that the estimate is only a rough approximation of the actual cost of the trip. It depends on each passenger whether they want to pay the amount shown, suggest a different amount or pay nothing at all.

  • Choose a strong password that is unique to this account and is unrelated to any personal information.
  • You can use a combination of letters, numbers, and symbols up to 50 characters in length. Be creative and use a unique password. Here are a few examples of how your password could be composed:
    • Pick a random word or phrase and replace individual letters with numbers and symbols: „Th@Nksg!v1nG“
    • Pick a phrase that means something to you. Use the first few letters and replace the remaining characters with numbers, symbols, and upper / lower case letters: For example, “My Favorite Book Is Harry Potter And The Chamber Of Secrets” becomes for example „ML81HP&dKDs“.
    • Use a password that's related to your favorite sport: “I'm training for the New York Marathon” becomes for example „I@t4dNYM“.

  • The email address you use to register with twogo is your unique ID. We use your email address to check the ownership of the account. We will also send personal information about you or other members participating in the same car pool to your email address.

  • Under no circumstances should you reveal your email address or password.
  • Your password is hashed so it cannot be seen by anyone (including us).
  • If you think your password is no longer secure, sign in to your account and immediately reset your password.

  • When you have completed all the desired tasks in twogo and are no longer actively using the program, log out. You will still receive relevant notifications and updates about your journeys by email or SMS (if you have selected the appropriate option and verified your phone number).
  • Signing off properly is especially important if you share a computer. In this case, do not use the “Stay signed in” function (if available at your location).

  • Restrict access to your computer or mobile phone.
  • Lock your device or screen: When you're finished using your computer or phone, lock the screen with a password or PIN. For an additional level of security, you should configure your device so that it is automatically locked when it goes into standby mode.

  • For your personal safety, choose pick-up and drop-off points in public locations that are well-lit at night, provide shelter in inclement weather, and are not in remote areas.
  • Make sure the pick-up and drop-off points are safe and convenient for the driver to access.

  • twogo creates a standard location called HOME based on the address you entered when you registered. If you'd rather not give your real home address, choose a safe public place nearby, such as a safe, public place instead a bus stop or an intersection for example.

  • Use of strong passwords
  • Use an email account that only you can access
  • Confidentiality of the registration data
  • Sign out after completing all operations
  • Device security

The security of your person is just as important as the security of your data and devices when using twogo.

  • Selection of safe and convenient pick-up and drop-off points
  • If you'd rather not include your home address, use an alternative.

Of course, the connection to the twogo service is encrypted to protect the entire interaction with twogo from prying eyes. The string “https” preceding the twogo web address indicates that your connection is encrypted and that you are securely connected.

We at twogo respect your privacy. You can find further information on data protection in the twogo data protection declaration.

In order to make it easier for you to create journey requests and to increase the probability that the hits found by twogo actually meet your requirements, we recommend that you set up your journey settings first.

Under your name at the top of the picture, you can use the Settings for the journey and Blocked people tabs to define default settings for all journey requests that you create:

  • Settings for the journey: & nbsp; Specify whether you want to be taken into account as a passenger or driver as well as your journey-related settings and with which groups of twogo users you want to drive.
    • Roles: & nbsp; The role of driver / passenger offers you the option of being placed either as a passenger or as a driver. If you select the role of driver or driver / passenger, you can then specify the detour and settings for possible suggestions in order to make your journey as comfortable as possible.
    • Maximum detour: & nbsp; In order to avoid long detours as a driver when picking up or dropping off passengers, you have the option of specifying how many minutes you would take as a detour. The minimum permitted is 3 minutes, the maximum is 99 and the standard is 8. If twogo suggests several lifts, you will of course be offered the option with the smallest detour.
    • Settings for possible suggestions: </ strong> & nbsp; These settings allow you to find a suitable compromise between the greatest possible number of hits and the restriction on the number, length and location of the stops that you are ready to make for passengers on your route.
    • </ ul >
  • Blocked people: & nbsp; Specify who you do not want to drive with.

If you create locations for start and end points for regular journeys, you save time.

On the Saved locations screen, you can select or create locations for the start and end points of your journeys so that you do not have to enter addresses in full every time you create a journey request.

Your upcoming trips are displayed in the overview. It also offers the option of quickly creating a journey request.

To take part in an existing trip, use the search function, where you can enter the time and location of the trip that you want to take part in.

If twogo does not find a match for your desired journey, you will be given the opportunity to select a suggestion for an alternative journey (if available) if you are willing to accept minor changes to your original journey. You can also view alternatives for public transport and corporate shuttle services (if available).

twogo offers an interactive trip schedule that lists lists of upcoming ridesharing opportunities that arrive and depart within a certain radius of your location. You can click on any trip to open twogo and create a trip request. twogo then searches for the most suitable ride. However, depending on availability and your respective criteria, it may be that this is not the trip that you clicked on in the schedule.

Following someone means you can see the rides that person posts for their followers. You will receive a notification and have the opportunity to ride. Published trips are shown directly in your overview, and if you have activated the corresponding option under Notifications, you will also receive a notification by email. So you have the opportunity to take part in a ride that interests you by simply clicking on the option to join. On the Follower tab, you can use the Following list to set who you want to follow. & Nbsp; NOTE: & nbsp; The following function is not two-way. You can't post for people unless they are following you.

For more information, see "Frequently Asked Questions" - & gt; "Questions about Followers and Following" - & gt; "How do I know who is following me?"

You can make the following settings at any time in your user account via the Settings tab or under your name at the top of the picture:

  • Change registration information (NOTE: To change your email address or (if applicable) organization, please write to info@twogo.com.)
  • Upload or change profile picture
  • Change the language and display format for your travel preferences
  • Activate or deactivate twogo SMS and email notifications

twogo has a points system with virtual rewards that you receive every time you use the application as either a driver or a passenger. You will automatically receive points when you create travel requests and participate in car pools. The more active you are at twogo, the more points you will receive.

twogo calculates how much CO2 you have saved by carpooling. Depending on your user settings, this information is displayed in your profile next to your points and total miles or kilometers. This gives you an insight into what contribution you are personally making to environmental protection by using twogo.

Follow our safety guidelines so as not to endanger your online safety and your safety as a driver or passenger.

In the login screen, click Forgot your password? and enter your email address. Then click on Send.
twogo will send you a link with which you can change your password.
If you have forgotten your login email address, contact the twogo helpdesk.

Click your name and select User Account to view your user account details. Click Change Password, enter your current password, then enter your new password, confirm it, and select Save.

To change your twogo email address, please write to & nbsp; info@twogo.com.

To change the organization to which you are assigned, please write to info@twogo.com.

To switch your user account to a company user, all you have to do is apply an invitation token from your employer.

  • If you have not already received an invitation token, request one from your employer.
  • To do this, click on your name on twogo and select Profile to view the settings for your user account.
  • Click on Assign account to a company.
  • Copy the token received from your employer.
  • If requested by your employer , enter your employee ID or a corresponding unique ID within your organization.
  • Select Save.
  • Accept the terms of use for the website.

Your profile has now been updated and your private email address has been assigned to your organization.
NOTE: & nbsp; As a corporate user, you now have additional options, such as: E.g .:

  • Limit carpooling to your company (if this function has been activated by your administrator)
  • Use locations specific to your location
  • Participate in location-specific raffles (if you have Activate option)

If you lose or change a device connected to your user account, you should block this device's access to your user account:

  • Click on your name and select User Account.
  • In the Authorized Clients area under twogo Mobile App Client, select the Disconnect option. This will separate your user account from all mobile devices. To reconnect from a device, you have to open the twogo app on this device and log in again.

To receive twogo SMS notifications, click on your name and then on Notifications to display the settings for your user account. First make sure you have verified your mobile phone number, then select an SMS option in the Trip Confirmations via section and then select Save.

NOTE: & nbsp;twogo does not charge any fees for this service. Your telephone provider may charge costs for receiving SMS. You can obtain the relevant information from your service provider.

You can deactivate the twogo SMS notifications at any time. To do this, simply click on your name and select Notifications to view the settings for your user account. In the Trip Confirmation Via section, select Calendar Email, then select Save.

There are two easy steps to restrict twogo to only show lifts with women. First, click your name, select Profile to view your user account details, enter Female for Gender, and then select Save. Now on the Settings tab for the ride, select Rides with women only, then click Save.

Click on your name, select User Account, select Delete User Account and confirm your entry.

To set preferences for all of your rides, click your name, then select Ride Settings to view and change your preferred trip options. You can override the preferred ride settings for individual trips if necessary.

In order for twogo to recognize you as the driver, you have to register your vehicle:

  • Click on your name and select Vehicle. Now enter your vehicle details and then select Save.
  • Alternatively, you can register your vehicle or enter a temporary vehicle directly during the journey for which you want to use it: If you create or edit a journey request, select Show driver settings, and then select the appropriate option from the Vehicle drop-down list.

  • Click on your name and select Vehicles to view your vehicle details.
  • Select +, then enter the details of your model, the number of vehicles for Passenger available spaces and the vehicle registration number.
  • (Optional) Upload a picture of your vehicle so that your passengers can see it more easily.
  • If there is more than one vehicle in your Profile, select one of them as the default vehicle.
  • Select Save.

You cannot change the colors yourself, but you can apply via the tenant application form.

You cannot add a logo yourself, but you can request that either a monochrome or a color logo be uploaded by a twogo administrator.

The following requirements apply to the image:

  • Text in the primary color must be legible on both a gray and a white background.
  • White text must be legible on a primary and secondary color background.
  • Text in the primary color must be legible against a background in the secondary color and against a white background.

All images for logos must be uploaded in PNG format with a transparent background. Please refer to the tenant application form for information on the size requirements for the image.

There are no restrictions in this regard. It is recommended that you submit travel requests a few days in advance in order to improve the chances of finding a lift for you. However, twogo can also arrange an immediate ride without a lead time, provided that suitable drivers / passengers are available.

In the overview, select the Search option, enter details for the location and time and whether you want to take part as a driver, passenger or both. Choose Search. If a suitable ride is available, click the appropriate option to join next to the ride you want. twogo will now automatically add you to the car pool.

If there is still no suitable trip, you can save your search as a trip request. Click the Create Ride As option you want. twogo displays the journey you want, and you can make changes to it. Choose Save.

If your employer reimburses you for a trip, it is a business trip. You can use the Business trip check box to mark your trip as such when you create or edit a trip request. The following differences apply to a business trip:

  • twogo restricts your search so that you are only shown trips with colleagues or a specific group within your organization.
  • There is no portion to be paid for the driver or passengers (as the cost of this trip is reimbursed by your employer).
  • The map for the journey differs in the overview.

You can specify a temporary vehicle directly on the journey for which you want to use it. When you create or edit a drive request, select Show settings for driver, then select Vehicle from the drop-down list, then Temporary vehicle (rental car, car sharing car, car from fleet) and then Save.

If there is a suitable car pool in the system, twogo immediately offers you a hit. Otherwise you will receive a hit and a corresponding notification from twogo as soon as another user submits a suitable trip request. You will receive the last hits from twogo 5 minutes before the desired travel time. You can also check the status of your journey yourself at any time:

  • Web: Under overview.
  • Mobil: On the picture my trips.
  • Calendar: twogo sends an appointment request with the details of the lift you have found.
  • SMS: If you provide a cell phone number and activate twogo SMS notifications, twogo will send you the details via SMS.

If twogo cannot find a suitable match for your journey, you can check whether there are similar alternative journeys and accept a suitable suggestion. These alternatives have minor changes to your original driving settings. If twogo finds similar alternatives, a list will be suggested for you to choose from. The suggestions are sorted according to the closest possible match with your original travel request. You can view the list in the web application, in apps, or by email notification (provided you have not opted out of this service).

  • Web und mobil: In the overview (web) or on the My trips (mobile) screen, select the trip you want for which no lift can be found.
  • E-Mail: twogo will notify you of alternatives to your journey request via a link in the e-mail. Click Show Alternatives.

Select the suggestion you want, then click Apply Changes. twogo updates the map with the journey request with the new details of the lift.

In addition, twogo (if available) shows a list of alternatives in local public transport and company shuttle services for your route.

If no alternatives are available, you will have to manually change your journey yourself in order to make major adjustments, e.g. B. on the times, settings, adapted routes, etc.

Simply click on any trip to open twogo and create a trip request. twogo then searches for the most suitable ride. However, depending on availability and your individual criteria, this may not be the trip you clicked on in the schedule.

  • Web: On the New Trip card, enter the time and locations for the outward journey, select the As Roundtrip check box, fill in the details for the return journey, and then click Save.
  • Mobil: On the My Trips screen, select the Advanced Mode option and set the details for the times and locations for the outward journey. Then select As round trip (Android) or return trip (iOS), enter the details for the return trip and tap on the icon to save (Android) or on Create (iOS).
  • Calendar: So that twogo can recognize the outward and return journeys accordingly, the appointment requests in the Location field must always be numbered in the correct order.

In the following you will find an example of the information required for a typical journey in the morning to the place with the abbreviation "WORK" and back to the place with the abbreviation "HOME" in the evening: (Entries in the Place field are always in English)

1: HOME to WORK (from home to work) as a passenger
2: WORK to HOME (home from work) as a passenger

NOTE: In the case of longer repetition periods (e.g. every 3rd of the month), we recommend that you set up the trip request via your calendar.

  • Web: For regular weekly trips, click Regularly on the New Trip card, then select the days of the week you want this trip to occur and the days you want the recurrence to begin and end. The Repeat card, the last card in the overview, gives you an overview of your series travel requests. In addition, a separate map is displayed in the overview for each of the series trips that you set up for the next week.
  • Calendar: Create your travel request as an appointment request, set the desired travel rhythm and send your travel request to info@twogo.com.

If the series drive request you have created is valid and lies within the repetition period defined by your administrator (e.g. within seven days), twogo will immediately confirm it. However, if your journeys are planned later, twogo will only send you the confirmation at the beginning of the repetition period within which the journey takes place (in this example, seven days before the date on which the journey is planned).
NOTE: If you have canceled your subscription to twogo receipts, you will not receive these initial appointment requests, but you will still receive the confirmation appointment requests if twogo finds hits for your journey requests.

The Repeat card, the last card in the overview, gives you an overview of your series travel requests. In addition, a separate map is displayed in the overview for each of the series trips that you set up for the next week. If your travel requests extend over a longer period of time, twogo displays these journeys continuously for every additional period of seven days. Accordingly, if you have subscribed to the twogo confirmations, you will also receive these confirmations continuously on the basis of this seven-day period.

EXAMPLES

SCENARIO 1: You create series travel requests from the current date for one month.

  • Today: Trips for days 1 to 7 are displayed in the overview and confirmed in your calendar (if you have subscribed to twogo confirmations). An overview of your series travel requests is displayed on the Repeat card, which remains visible for the entire duration of the series travel requests.
  • Day 2: Trips for the 8th day are displayed.
  • Day 3: Journeys for the 9th day are displayed.
  • It continues accordingly until twogo has confirmed all of your travel requests for the month.

SZENARIO 2: Today is February 6th, and you want to change a series trip request that is scheduled for February 18th.

  • Today, February 6th: Since the trip will not take place within the next seven days, it is not yet displayed in the overview or confirmed in your calendar.
  • February 12th (i.e. seven days before the trip): The updated trip is displayed in the overview and you will receive the corresponding confirmation from twogo.

The timeframe you specified for your original series drive was very tight, but still feasible. Now, however, our map data shows that some factors have changed that have an impact on your original travel settings (e.g. new detours that increase your travel time, roadworks on your route that prevent you from reaching the destination address by car etc.). Due to these factors, the trip is no longer possible in the original time frame.

The e-mail informs you that you have to process your series trip requests in order to allow more time for the trip. We propose a new time frame in the email. You can simply click on the link provided to open and edit the series drive and make the necessary changes. On the Repeat card, the last card in the overview, you can also edit your series travel requests.

How to change a trip request:

  • Web and mobile: In the overview (or on the My Trips screen for mobile applications) select the trip you want and then select the icon to edit. Change any details, then click Update (or tap the save icon in mobile apps).
  • Calendar: Update the appointment request in the calendar and send an update to twogo.

  • Web: If you want to deviate from the suggested route at a certain point, move the mouse pointer over the exact position on the New route map until a black circle appears and drag it to the desired waypoint. twogo places a gray marker on the street closest to this position. If this is not the position you want, you can move the marker freely. Click on Save if it is a new trip request or on Update if you are editing an existing trip request.
  • Mobile and Calendar: You must first use the web application to customize the route used between the two locations. If you then create a journey between these locations in the mobile apps or the calendar, twogo automatically uses the adjusted route.

You can override your driver-related settings for individual journeys:

  • Web: Select the desired journey in the overview, and then set the required options in the fields Drive as and (if applicable) Settings as driver on the New journey card.
  • Mobile: On the Settings screen, select the Pendulum option and set the options you want.
  • Calendar: When you create the appointment request, you can only change your driver / passenger settings. After you have entered the short names for the route, enter the following additional information in the City field:
    • as driver or passenger: to be either driver or passenger
    • as a driver: to only be considered as a driver
    • as a passenger: to only be considered as a passenger

NOTE: For the first two options, you must have already registered a vehicle in your profile.

How to delete a trip request:

  • Web and mobile: In the overview (or on the My Trips screen for mobile applications), select the trip you want and then select the icon to delete.
  • Calendar: Delete the original appointment request.

By default, you will receive suggestions from all users in the twogo system, unless you are logged in via a company that has restricted the search to the group of members of the company. Within a company, you can further restrict the group of possible passengers to a certain group.

If you are registered with twogo through your company and this includes a number of different groups, you can limit the number of possible passengers to a small subgroup of these groups.

  • Web: Click Settings, select the Driving Settings card, and then in the Driving With section, select the group that you want suggestions from. Choose Save.

NOTE: The settings will be applied to all subsequent trips that you create or change.

  • Mobile and Calendar: You must first use the web application to specify the group from which you would like to receive suggestions. If you then create a trip request in the mobile apps or in the calendar, twogo automatically uses your settings for possible suggestions.

There will likely be some people you want to expel, or you've run into users who repeatedly canceled at the last minute or didn't show up at all. To exclude these people from potential driving hits, do the following:

  • Web: Click your name and choose Blocked People. Click Add, enter the person's name, and then select Save.
  • Mobile and Calendar: Sie müssen zuerst die Webanwendungen verwenden, um Benutzer, die Sie ausschließen möchten, zu blockieren. Wenn Sie dann in den moblien Apps oder im Kalender einen Fahrtwunsch anlegen, wendet twogo automatisch Ihre Einstellungen für blockierte Benutzer an.

HINWEIS: Wenn Sie Mitfahrer eines Shuttledienstes oder eines Fahrzeug mit mehr als sechs Personen sind, werden Ihre Einstellungen in Bezug auf blockierte Personen nicht von twogo berücksichtigt.

NOTE: Only applicable if the social networking feature is enabled in your system. Yes, it's very easy to let your followers know about your ride and invite them to ride with you. For journeys for which there are still vacancies, select the relevant map in the overview and select the share symbol to publish your journey details on your social network.

For your followers, you can publish journeys for which lifts have been found, as well as journeys for which none have been found. Select the map with the corresponding trip in the overview, click on the symbol to publish and then on the twogo symbol. Select people from your list of followers, then select Close.

In the overview, published journeys are displayed in chronological order in addition to your own journeys. You can use the filter arrow in the overview menu to limit the display to the trips you want to see.

No. When creating a return trip, twogo also takes into account hits that only cover a part of the trip. So you may be driving to work with one user and driving back with another. This is to increase the chance of hits.

If you select the role of passenger or driver / passenger, your journey will only be confirmed if twogo finds hits for both legs of the journey. This is to prevent situations in which, for example, you can get a ride to work but then not get a ride back home from work.

On the Settings for the trip tab, you can select the option Ride as a passenger, even if a match is only found for one route of the outward and return journey. If this option is activated, twogo confirms your trip even if a hit was found for only one route of the trip. Selecting this option is only recommended if you have alternative travel options if needed. For example, if you want to go to work and back with twogo, but would also use public transport to get home, you can select this option.

All travel time calculations are based on historical or current traffic information. In this way, twogo can suggest different routes based on the day and time you want to travel.

The detours calculated in twogo are given in minutes instead of kilometers. This makes the estimate of the detour more accurate. As a driver, you have the option of specifying your own detour tolerance in your profile. The minimum allowed is 3 minutes, the maximum is 99 and the default is 8. If twogo suggests several lifts, you will of course be offered the option with the smallest detour.

  • Web: Click your name and select Settings to view your driving options, then set a detour time that is acceptable to you.
  • Mobile: On the Settings screen, select Commute, and then set a detour time that is acceptable to you.

When you register with twogo, you are automatically subscribed to the following email notifications:

  • Calendar updates to confirm your journey and any changes you make to it
  • Suggestions for carpooling for the next working day
  • Alternatives for trips for which no hits were found
  • Confirmed trips as calendar updates

To change your subscription settings:

  • Click your name and choose Notifications.
  • Uncheck the option for the type (s) of email you no longer want to receive.
  • For trip confirmations, select SMS to receive notifications via SMS instead.
  • Choose Save.

Alternatively, you can unsubscribe directly from the respective email:

  • Select the Unsubscribe link in the body of the email and send the generated email to info@twogo.com.

If the link to end the subscription does not open automatically in your e-mail application, you can end the subscription manually by sending an e-mail to twogo in the following format:

  • FROM:
  • TO: info@twogo.com
  • REFERENCE:
    • unsubscribeMeetingRequests (for calendar confirmations)
    • unsubscribe (for suggestions for carpooling)
    • unsubscribeProposals (for suggestions on alternative trips)

To help you find a lift, we are putting together a list of possible hits in your neighborhood for the next working day. By simply selecting the link next to your preferred proposal, you can open or download an appointment request, which you can then send to. You can edit the template like any other appointment request. Be aware, however, that changing the original template may reduce the chances of getting a lift.

Please note: the suggestions you receive do not automatically guarantee an exact match. They will be selected at the time the proposal email is sent. It is therefore possible that if the free spaces are already occupied at the time you answer, the passenger has already been referred to another driver, or a user has changed his appointment request in the meantime, and the ride is no longer available can be created.

Read the content of the automatically generated appointment requests from twogo carefully. They contain important information for every stage of your journey. twogo sends the following appointment requests:

  • A confirmation of receipt of the appointment request (only applies if you have not canceled your subscription to twogo confirmations of receipt): twogo sends this appointment request to indicate that your journey request has been received. The appointment request blocks your calendar from the earliest possible departure time to the latest possible arrival time that you have specified and contains all the information that twogo uses to arrange your carpooling.
  • A rejection of the appointment request (only applies if you have created the trip request in your calendar and it contains errors): twogo sends this appointment request to reject the trip request. The appointment request indicates the error and contains useful information on how to correct the appointment request.
  • A confirmation of the appointment request: If the system finds a hit, twogo sends an appointment request with a confirmation of the exact departure and arrival time of your lift. The appointment request contains a travel history with times for the planned lift as well as information about your fellow travelers. If you have subscribed to twogo receipt confirmations, this confirmation will simply update the original appointment request that you received for this trip. You have to accept this confirmation of the appointment request without changing it.

Most of the content is based on system assumptions. Regardless of whether you are a driver or a passenger, check the accuracy of the information and save the appointment requests so that you can read the information at a later time if necessary.

The format of your message is unknown to twogo. To solve this problem, make sure you have a contact named ride@twogo.com configured to send e-mail in plain text format.

 

To change the format of the message to twogo, proceed as follows: With the message open, select the To field and then double-click the twogo contact to open the E-Mail Properties dialog box. Select Send as Plain Text in the Internet Format list, and then select OK.

For more help on changing the message format, see [1]

Rides published by people you follow appear in your overview in chronological order. Simply click on the Join option for the ride that interests you. twogo then opens the New trip card. Enter any additional information that your trip may require, such as vehicle details or a phone number, then click Save.

First you have to register with twogo and verify your email address. You can then either create a trip request or search for an existing trip and take part in it:

  • Web: Use the New Trip card in the overview to determine how often you would like a lift, as well as the details for the location and, if applicable, a special route that you would like to take on the trip. Choose Save. The trip request is now displayed as a new map in the overview.
  • Mobil: On the My Trips screen, select Advanced Mode and set the time and location details for the trip. Tap the save icon. The trip request is now listed on the My Trips screen.
  • Calendar: Create your journey request as an appointment request in your calendar and send it to ride@twogo.com

Der Quick Guide – Ride requests provides further information on creating a journey request.

Before you can send and manage the travel requests in your calendar, you must enter the addresses for your start and destination.

  • Log into the twogo web application at & nbsp; www.twogo.com & nbsp ;. .
  • On the Saved Places screen, find the places you want to use. Please note that abbreviations (e.g. WORK) are used for the location.
  • If your desired location is not listed, you can create your own location.

This is only required if you want to be referred as a driver or passenger / driver.

  • Log into the twogo web application at & nbsp; www.twogo.com & nbsp ;. .
  • Click your name and select Vehicle to view your vehicle details.

This option only applies if you want to be referred as a driver.

If you always want to take a specific route between preferred locations, do the following:

  • Log into the twogo web application at & nbsp; www.twogo.com & nbsp ;. .
  • On the Create trip screen, create your trip request and define the preferred locations that you want to set as starting and destination points.
  • If you are at a certain point from want to deviate from the suggested route, move the mouse pointer over the exact position until a black circle appears and drag it to the desired route point. twogo places a gray marker on the street closest to this position. If this is not the desired position, you can move the marker freely.
  • Select Save.

This is only necessary if there are people with whom you do not want to ride together.

  • Log into the twogo web application at & nbsp; www.twogo.com & nbsp ;. .
  • Click your name, select Blocked People, and fill in details of the person you do not want to ride with.

Create your travel request as an appointment request and send it to twogo:

  • Open your calendar and select New appointment request.
  • Enter in the To field " ride@twogo.com ".
  • Enter any short description in the Subject field. Example: "My first lift opportunity".
  • Enter the following details in the City field:
    • The start and end points of your journey are given in the form of two short names and are separated by "to" . Example: "HOME nach WORK" represents a journey from your home address to your work address.
    • Your journey settings for this journey request: If you want twogo to only search for journeys for which you have the Are a driver, just add “as a driver” to the Location field. In such a case, enter, for example, "HOME to WORK as driver". If you only want to travel as a passenger, add “as a passenger”. If you do not prefer either of the two options, add "as driver or passenger". & Nbsp; NOTE: & nbsp; Instead of "passenger" you can also write "co-driver" or "passenger".
  • Set the start and end times to reflect your earliest possible departure time and your latest possible arrival time.
  • (optional) Set a round trip or Set repeat options.
  • Select Submit. If you have a subscription for the twogo confirmations, twogo will send you an appointment request to confirm the journey you have created. The appointment request blocks your calendar from the earliest possible departure time to the latest possible arrival time that you have specified. & Nbsp; NOTE: & nbsp; This appointment request does not correspond to a ride found.
  • </ ul >

It is recommended that commuting to and from work be specified as round trips.

Proceed as follows to set up your journey request as a return journey: Create two separate appointment requests for the same day and add the numbers 1 and 2 in the City field to indicate whether it is the outward journey ( 1) or the return journey (2).

Enter "1 HOME to WORK" for the morning journey and "2 WORK to HOME" for the evening journey.

  • Create your travel requests as described in the section Creating travel requests and specify the repetition period and the desired travel rhythm.
  • Select Send.

Confirmation messages from twogo

NOTE: & nbsp; If your appointment request is not valid, twogo will send you a rejection of your appointment request with detailed information on the reason for the rejection.

If your appointment request is valid and you subscribe to twogo confirmations, twogo will send you appointment requests to confirm the travel requests you have made. These appointment requests occupy your calendar from the time of the earliest possible departure to the latest possible arrival time for each trip request within the standard repetition period set by your administrator. If your own repetition period is longer, twogo will continuously send you confirmations for each additional standard period.

EXAMPLE

If you have set up series travel requests for a month and your administrator has set a repetition period of seven days, you will receive travel confirmations for days 1 to 7 on the first day. On the second day, you will receive confirmation for the journeys on day 8, am third day for the journeys on day 9, etc., until twogo has confirmed all journey requests for this month.

If twogo finds a suitable ride for you, twogo will send you an appointment request with a confirmation of the exact departure and arrival time of your ride. twogo sends this appointment request both to you and to your passengers. It contains a travel itinerary, the pick-up and drop-off addresses and the contact information of all passengers.

This confirmation appointment request for your carpool will appear in your calendar next to your original appointment request.

You have to accept the confirmation of the appointment request without making any changes.

ATTENTION: & nbsp; Never reject this appointment request from twogo and do not change or delete it, as the system simply ignores these types of answers.

Change individual travel requests

  • Open the appointment request that you originally sent in your calendar.
  • Adjust the data and send the request again to & nbsp; ride@twogo.com .

The appointment request can also be entered in your calendar on any day.

If the appointment request matches a ride found, twogo informs all passengers of the changes.

ATTENTION: Do not change the appointment request that you have received from twogo if your carpool has already been confirmed!

Change your return trips

You can change an existing one-way trip to a return trip or delete a section of an existing return trip.

How to change an existing trip to a return trip:

  • Open the corresponding appointment request in your calendar and add a sequence number in the Location field. For example, change "HOME to WORK" to "1 HOME to WORK" to indicate that this trip is now part of a return trip.
  • Send the appointment request again to & nbsp; ride@twogo.com .

How to remove a section of a round trip:

  • Open the corresponding appointment request in your calendar and delete the sequence number from the Location field. For example, change "1 HOME to WORK" to "HOME to WORK" to indicate that this trip is no longer part of a round trip, but only a one-way trip.
  • Send the Request an appointment again to & nbsp; ride@twogo.com .
  • </ ul>

    Changing a single trip within a series trip request

    • Open the ride you want to change in your calendar.
    • Adjust the data and send the request again to & nbsp; ride@twogo.com .

    twogo keeps your calendar up to date

    NOTE: & nbsp; You will only receive an answer if you have subscribed to twogo confirmations.

    If your changes are valid, twogo will send you a confirmation of your appointment request with updated information. You will be confirmed immediately if the journey concerned is within the repetition period set by your administrator (e.g. within the next seven days). If your journey is scheduled for a later time, twogo will send you a confirmation at the beginning of the repetition period within which the journey will take place.

    EXAMPLE 1 - You change a trip request that is scheduled for February 10th on February 6th and your administrator has set a recurrence period of seven days. You will receive the confirmation from twogo immediately.

    EXAMPLE 2 - You change a trip request that is scheduled for February 18th on February 6th and your administrator has set a recurrence period of seven days. You will receive the confirmation from twogo on February 12th (i.e. seven days before your trip).

    Change a series of travel requests

    ATTENTION: & nbsp; Any changes you make to the time of individual trips in a series will be overwritten by the time changes you make for the entire series. Changes that are not time-related are not affected.

    • Open the original appointment request in your calendar.
    • Adjust the dates and send the request again to & nbsp; ride@twogo.com .

    twogo keeps your calendar up to date

    NOTE: & nbsp; You will only receive an answer if you have subscribed to twogo confirmations.

    The feedback you get from twogo depends on the type of change you want. If your changes are valid and:

    • time-related: twogo updates the trips within the repetition period. You will therefore receive new confirmations for your appointment requests with information on the time of each trip.
    • Not time-related: twogo will adopt the changes you have made and send you updated appointment requests for the existing trips.

    NOTE: & nbsp; In both cases, the confirmations from twogo cover all journeys within the repetition period set by your administrator (e.g. within the next seven days). You will continuously receive confirmations for trips that are scheduled for later times for each additional repetition period. See this example for more information.

Cancel individual travel requests or return travel requests

  • Delete the appointment request that you originally sent from your calendar.

If the appointment request matches a ride found, twogo informs all passengers about the cancellation.

Cancel series trip requests

To cancel a single trip request, proceed as follows:

  • Delete the appointment request for the corresponding journey request in your calendar. twogo will send you a cancellation for the appointment request that relates to this trip, provided it has already been confirmed.

To cancel the entire series of travel requests, proceed as follows:

  • Delete the appointment request that you originally sent from your calendar. twogo sends you a cancellation for the appointment requests that relate to existing journeys and have already been confirmed.

With the help of twogo you can create and manage your travel requests as appointment requests in your calendar.

steps

  • What you have to do in the web application before starting:
    • Identify or create the locations that you want to use as the start and end points of your journey.
    • You have the option of defining your journey settings for this journey as a driver, passenger or both. Make sure that you have registered a vehicle in your twogo profile when you define the settings as “driver” or as “driver / passenger”.
    • (Optional) If you as the driver always want to use a specific route between the HOME and WORK locations or other preferred locations, first define a user-defined route for this route.
    • (Optional) If there are people you don't want to ride with, add their names to your Blocked People List.
  • Create your journey request as an appointment request.
  • Confirm the carpooling option that twogo suggests when it finds a suitable journey.
  • If necessary, you can change or cancel your travel request by updating your appointment request.

Abbreviations for location information in twogo are used as aliases for addresses in full length. This ensures that addresses are entered correctly when using a calendar application.

The number of possible characters in the Places field for the appointment request is limited, and entering addresses repeatedly is time-consuming and error-prone. For this reason, it is necessary that you define preferred locations in your profile for addresses that you use particularly frequently. In the appointment request, you then only have to name the abbreviations for the locations in question as pick-up and destination points. twogo then determines the address that you have saved for the relevant abbreviation and searches for a suitable driver / passenger for you for the calculated route.

Please note: If a match is found for your journey, the other person will not see the abbreviation (e.g. "HOME"). Only the address assigned to this abbreviation is displayed.

Create a preferred location:

  • Web: & nbsp; Select Saved Places, then on the Create a Preferred Place card, enter the city, zip code, street name, and house number of the place. Select the full address from the list of suggestions displayed by twogo. Enter a meaningful short name for the place in the Short name field. Enter a meaningful note in the Meeting point field to precisely describe the meeting point for the passengers, and then select Save. The new location is now available as a new map with the specified abbreviation in your set of saved locations.
  • Mobile: & nbsp; Select Places and then [+], enter the Enter address details as described above and select Create.

Since there are some addresses that cannot be identified by the navigation system used by twogo, you have the option of entering the exact address yourself in the web application by marking it on a map.

On the Create Preferred Location card, enter as much detail as possible in the Address field, then press Enter to accept the address as entered. twogo places a pushpin on the map to roughly mark the entered address. Pull the pushpin in place. twogo places the pushpin on the closest possible drivable road to the point you specified and updates the address field accordingly. To correct or improve the address for the new position of the pushpin, hover over the pushpin and click on the Are our map details incorrect? on yes. twogo automatically resets the address to the one you originally entered in the Address field.

twogo saves the address exactly as you entered it, along with the position marker coordinates on the map. These are the details that other users will see in their appointment requests when they are offered a lift that includes this location.

In order for your driver to be able to find you or for you to be able to find your passengers, you must provide a full address with house number. If your address is not found despite entering the house number, please contact & nbsp; info@twogo.com so that we can send this to our map providers.

If you do not use abbreviations for the locations, the full address must be given. Set the details for the departure time and location of your carpool on the New Trip (web) card or on the New Trip (mobile) screen. Enter the city, postcode, street and house number of the starting point and destination, and then select the full addresses from the list of suggestions that twogo displays. Choose Save.

twogo adds your new trip request as a new tab in the overview (web) or as a new entry in your My Trips list (mobile).

As the initial view, our map provider shows Berlin on the map. Before you enter an address, Berlin is therefore displayed as the initial view.