We take the protection of your personal data very seriously and strive to provide you with comprehensive information about the processing of your personal data. The following data protection notices provide you with information about how and for what purposes we process your personal data when you are a visitor to our website, contact us and use our pages in social media and / or our TwoGo application.
We generally collect your personal data from you. In particular, the EU General Data Protection Regulation (GDPR) serves as the legal basis.
Responsible for the data processing described below within the meaning of Art. 4 no. 7 GDPR is:
Schwarz Mobility Solutions GmbH
Stiftsbergstrasse 1
74172 Neckarsulm
info@twogo.com
Status 06/2020
We will of course treat any personal information you give us by email / telephone / post as confidential. We only use your data for the purpose of processing your request. The legal basis for data processing is article 6 para. 1 letter f) GDPR. The legitimate interest arises from the interest in answering your inquiries and thus maintaining and promoting customer satisfaction.
If you send us personal data within the scope of the contact options in the course of a contract initiation or an existing contractual relationship, Art. 6 Para. 1 lit. b) GDPR the legal basis for data processing.
1.2 Recipients / categories of recipients:Depending on the occasion and to the extent necessary, we transmit your personal data to Netlution GmbH, Landteilstr. 33, 68163 Mannheim, as it processes possible customer inquiries you make by telephone, post and / or email on our behalf.
1.3 Duty to provide your dataYou are neither contractually nor legally obliged to provide us with personal data. However, if you do not provide us with the data required to process your request, we will not be able to process or answer your request.
1.4 Storage period / criteria for determining the storage period:All personal data that you send us in response to inquiries will be deleted or securely anonymized by us no later than 90 days after the final response to you. The storage period of 90 days is explained by the fact that it can happen from time to time that you contact us again after a reply on the same matter and we must then be able to refer to the previous correspondence. Experience has shown that, as a rule, queries about our answers do not occur after 90 days. If you assert your rights as a data subject, your personal data will be stored for 3 years after the final reply to prove that we have provided you with comprehensive information and that the legal requirements have been met.
Personal data that you transmit to us in the context of contract initiation or implementation will be deleted after 12 years at the latest.
When you visit this website, log files with the following content are generated:
The legal basis for data processing is Art. 6 Para. 1 lit. f) GDPR. The legitimate interest here arises from the protection of our systems and the prevention of abusive or fraudulent behavior each time a user accesses this website.
Insofar as processing of the data mentioned is necessary for the preparation or implementation of a contractual relationship, we process your data on the basis of Art. 6 Para. 1 lit. b) GDPR.
2.2. Recipients / categories of recipientsIn exceptional cases, your personal data may be accessible to Schwarz IT KG, Stiftsbergstraße 1, 74172 Neckarsulm for support and maintenance purposes, as the TwoGo application and your data are hosted and stored on our behalf on servers provided and operated by Schwarz IT KG.
2.3. Obligation to provide your dataYou are neither contractually nor legally obliged to provide us with personal data. However, for technical reasons, the data mentioned will be processed as soon as you access our website. If you no longer want to provide us with the data, this is only possible if you no longer use our website.
2.4. Storage periodWe store the data mentioned for a period of 32 days.
We, Schwarz Mobility Solutions GmbH and partly the respective operators of the social media platforms are responsible for the data collection and processing shown below. For certain processing, we and the platform operator also act as jointly responsible within the meaning of Art. 26 GDPR.
We operate the following social media sites:
LinkedIn: https://www.linkedin.com/showcase/twogo
YouTube: https://www.youtube.com/channel/UC4esWVPfggo_oWbIIfIPJcA
We have only limited influence on the data processing by the operators of the social media platform (e.g. management of members and the information shared). At the points where we can influence and parameterize the data processing, we work towards the data protection-compliant handling by the operator of the social media platform within the scope of the possibilities available to us. In many places, however, we cannot influence the data processing by the operator of the social media platform and we do not know exactly which data is processed by the operator.
The platform operator operates the entire IT infrastructure of the service, maintains its own data protection regulations and maintains your own user relationship with you (provided you are a registered user of the social media service). In addition, the operator is solely responsible for all questions regarding the data in your user profile, to which we as a company have no access. You can find more information on data processing by the provider of the social media platform and other options for objection in the provider's privacy policy:
LinkedIn: https://www.linkedin.com/legal/privacy-policy?trk=d_org_guest_company_overview_footer-privacy-policy
YouTube: https://www.youtube.com/intl/de/about/policies/
The purpose of data processing by us on our social media presences is to inform customers about services, promotions, competitions, factual topics, company news and the interaction with visitors to the social media sites on these topics, as well as answering relevant questions, praise or criticism.
We only reserve the right to delete content if this is necessary. Possibly. we share your content on our site if this is a function of the social media platform and communicate with you via the social media platform. The legal basis is Art. 6 Para. 1 lit. f) GDPR. The data processing takes place in the interest of our public relations and communication. The operator has no way of influencing the processing of your data by us as part of customer communication or competitions.
As already mentioned, we pay attention to the places where the provider of the social media platform gives us the opportunity to make our social media pages as data protection compliant as possible.
6.3.2. Recipients / categories of recipientsThe data you enter on our social media pages, such as B. Comments, videos, pictures, likes, public messages, etc. are published by the social media platform and are never used or processed by us for other purposes. We only reserve the right to delete illegal content if this is necessary. This is the case, for example, with infringing or illegal posts, hateful comments, suggestive comments (explicitly sexual content) or attachments (e.g. pictures or videos) that may violate copyrights, personal rights or criminal law.
Possibly. we share your content on our site if this is a function of the social media platform and communicate via the social media platform. If you send us a request on the social media platform, depending on the required response, we may also refer you to other, secure communication channels that guarantee confidentiality. You always have the option of sending us confidential inquiries to the address given under point A. or in the imprint.
6.3.3. Obligation to provide your dataYou are neither contractually nor legally obliged to provide us with personal data. We do not collect any personal data from you when you use our pages on social media for purely informational purposes. If you do not want to provide us with any of your personal data, you can still visit our website. In this case, however, you cannot use advanced functions such as B. use the news function, posting pictures or articles, etc.
6.3.4. Storage periodAll personal data that you send us in response to inquiries will be deleted or securely anonymized by us no later than 90 days after the final response to you. The storage period of 90 days is explained by the fact that it can happen from time to time that you contact us again after a reply on the same matter and we must then be able to refer to the previous correspondence. Experience has shown that, as a rule, queries about our answers do not occur after 90 days. If you assert your rights as a data subject, your personal data will be stored for 3 years after the final reply to prove that we have provided you with comprehensive information and that the legal requirements have been met.
All public posts by you on one of our social media pages remain in the timeline indefinitely, unless we delete them due to an update of the underlying topic, a legal violation or a violation of our guidelines or you delete the post yourself. Concerning. We have no influence over the deletion of your data by the operator himself. Therefore, the data protection regulations of the respective operator apply in addition.
6.4. Shared responsibilityThere is partially a relationship with the operator of the social media service in accordance with Art. 26 Para. 1 GDPR (joint responsibility):
The platform operator and we act as jointly responsible for the web tracking methods used by the operator of the social media platform. The web tracking can also take place regardless of whether you are logged in or registered with the social media platform. As already shown, we can unfortunately hardly influence the web tracking methods of the social media platform. We cannot switch this off, for example.
The legal basis for the web tracking methods is Art. 6 Para. Lit. f) GDPR. The interest in optimizing the social media platform and the respective fan page is to be regarded as legitimate within the meaning of the aforementioned regulation.
Further information on the recipients or categories of recipients as well as the storage period or the criteria for determining the storage period can be found in the data protection declarations of the platform operators. We have no influence on this.
The options for exercising your rights to prevent these web tracking methods can be found in the data protection declarations of the platform operators listed. You can also contact the platform operator using the contact details given in the respective legal notice.
With regard to statistics that the provider of the social media platform makes available to us, we can only influence and also prevent them to a limited extent. However, we make sure that no additional optional statistics are made available to us.
Please be aware of this: It cannot be ruled out that the provider of the social media platform will use your profile and behavioral data, for example to evaluate your habits, personal relationships, preferences, etc. Schwarz Mobility Solutions GmbH has no influence on the processing or transfer of your data by the provider of the social media platform.
Status 06/2020
If you want to create a user account with TwoGo and use TwoGo, it is necessary that you provide us with the following information in particular:
We process your data on the basis of Art. 6 Para. 1 lit. b) GDPR, so that we can create your user account, make it available and make TwoGo available to you and link you to the travel requests and carpooling opportunities that you create while using our service or in which you participate. Furthermore, this information is used to exchange information with you and your followers and trip participants for a trip request or trip mediation.
1.1.2. Voluntary informationWithin your TwoGo account you can choose to add further data. Depending on the data entered by you, we process the following data, in addition to the required data mentioned:
We process your data on the basis of Art. 6 Para. 1 lit. b) GDPR, so that we can create your user account, make it available and make TwoGo available to you and link you to the travel requests and carpooling opportunities that you create while using our service or in which you participate. Furthermore, this information is used to exchange information with you and your followers and trip participants for a trip request or trip mediation.
1.2. Recipients / categories of recipientsIf you, as a licensed user, book a pool vehicle from your licensed company, statistical evaluations (see also point 4) for the journey you have created can be transmitted to the licensed company.
If you are a participant in a arranged trip in the role of a passenger in a pool vehicle of a licensed company, your trip data can be displayed to the licensed company for statistical evaluations (see also point 4). This also applies if you are not a licensed user and therefore not a (freelance) employee of the licensed company.
If you are a licensed user and your licensed company provides reserved parking spaces, we will, if requested by the licensed company, pass on your license plate to authorized persons of this company to check the parking authorization if you are a driver of a mediated or not yet mediated car pool.
In exceptional cases, your personal data may be accessible for support and maintenance purposes by Schwarz IT KG, Stiftsbergstrasse 1, 74172 Neckarsulm, since the TwoGo application and your data are hosted and stored on our behalf on servers provided and operated by Schwarz IT KG.
Depending on the occasion and to the extent necessary, we transmit your personal data to Netlution GmbH, Landteilstr. 33, 68163 Mannheim, as it processes possible customer inquiries you make by telephone, post and / or email on our behalf.
In addition, your personal data may be accessible to other recipients on a case-by-case basis and only to the extent necessary, as far as this is necessary for the provision of TwoGo.
1.3. Obligation to provide your dataYou are neither contractually nor legally obliged to provide us with your personal data if you are not interested in using TwoGo. However, if you use TwoGo and want to create a corresponding user account, you are obliged under our terms of use to provide the required mandatory information completely and truthfully.
1.4. Storage periodWe delete your personal data as follows:
If you use TwoGo through a web browser, regardless of any processing of the foregoing, we process the following personally identifiable information about you:
We process the data on the basis of Art. 6 Para. 1 lit. b) GDPR, so that we can create your user account via a web browser, make it available and make TwoGo available to you.
For some purposes we process the data mentioned on the basis of Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in measuring how often TwoGo is used.
2.2. Recipients / categories of recipientsIn exceptional cases, your personal data may be accessible for support and maintenance purposes by Schwarz IT KG, Stiftsbergstrasse 1, 74172 Neckarsulm, since the TwoGo application and your data are hosted and stored on our behalf on servers provided and operated by Schwarz IT KG.
So that we can provide you with our service, we use geographic services from HERE Europe BV, Kennedyplein 222-226, 5611 ZT Eindhoven, The Netherlands. The following data is transmitted: start and destination, start of journey and your IP address.
Depending on the occasion and to the extent necessary, we transmit your personal data to Netlution GmbH, Landteilstr. 33, 68163 Mannheim, as it processes possible customer inquiries you make by telephone, post and / or email on our behalf.
In addition, your personal data may be accessible to other recipients on a case-by-case basis and only to the extent necessary, as far as this is necessary for the provision of TwoGo.
2.3. Obligation to provide your dataYou are neither contractually nor legally obliged to provide us with the personal data mentioned above. However, if you do not provide us with the data, we cannot give you access to TwoGo via a web browser.
2.4. Storage periodWe save the data mentioned for a period of 32 days.
When you use TwoGo through the TwoGo app, regardless of any processing of the foregoing, we process the following personally identifiable information about you:
We process the data on the basis of Art. 6 Para. 1 lit. b) GDPR, so that we can create your user account via the TwoGo app, make it available and make TwoGo available to you.
For some purposes we process the data mentioned on the basis of Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in measuring how often TwoGo is used and in ensuring the technical stability and security of the application.
3.2. Recipients / categories of recipientsIn exceptional cases, your personal data may be accessible for support and maintenance purposes by Schwarz IT KG, Stiftsbergstrasse 1, 74172 Neckarsulm, since the TwoGo application and your data are hosted and stored on our behalf on servers provided and operated by Schwarz IT KG.
So that we can provide you with our service, we use geographic services from HERE Europe BV, Kennedyplein 222-226, 5611 ZT Eindhoven, The Netherlands. The following data is transmitted: start and destination, start of journey and your IP address.
Depending on the occasion and to the extent necessary, we transmit your personal data to Netlution GmbH, Landteilstr. 33, 68163 Mannheim, as it processes possible customer inquiries you make by telephone, post and / or email on our behalf.
In addition, your personal data may be accessible to other recipients on a case-by-case basis and only to the extent necessary, as far as this is necessary for the provision of TwoGo.
3.3. Obligation to provide your dataYou are neither contractually nor legally obliged to provide us with the personal data mentioned above. However, if you do not provide us with the data, we cannot give you access to TwoGo via the TwoGo app.
3.4. Storage periodWe save the data mentioned for a period of 32 days.
3.5. Google Analytics for FirebaseWith the Google Analytics for Firebase analysis tool, we can see how many users have installed the TwoGo app. We can also see that someone clicked on one of our advertisements (e.g. on Facebook) and was redirected to download the TwoGo app. However, we do not collect or receive any information with which users can be personally identified. The information collected with Google Analytics for Firebase is used only to compile statistics on the success and use of our advertising campaigns. The legal basis for data processing is Art. 6 Para. 1 lit. f) GDPR. The legitimate interest arises from the interest in optimizing the TwoGo app and measuring the success of advertisements.
3.6. Firebase CrashlyticsIf the TwoGo app crashes, we receive anonymous data that shows which TwoGo app functions were last used by the user of the TwoGo app before the crash. These data relate exclusively to the TwoGo app and its functions and cannot be assigned to any individual user. They are only used for error analysis.
When using TwoGo, the following data in particular is recorded and used for statistical evaluations, provided you use TwoGo as a licensed user.
This information is no longer linked to a person. It is aggregated and thus anonymized data, which is composed of the following information:
4.1.1. User statisticsWe process the data mentioned on the basis of Art. 6 Paragraph 1 lit. f) GDPR. Our legitimate interest is to provide our licensed business customers with the specified data in the specified form, as this is part of our range of services for our business customers.
4.2. Recipients / categories of recipientsIn exceptional cases, statistical data may be accessible for support and maintenance purposes from Schwarz IT KG, Stiftsbergstrasse 1, 74172 Neckarsulm, because the TwoGo application and your data are hosted and stored on our behalf on servers provided and operated by Schwarz IT KG.
Statistical data will be transmitted to your employer / client insofar as this is a licensed business customer of TwoGo and you use TwoGo in your function as a licensed user.
In addition, your personal data may be accessible to other recipients on a case-by-case basis and only to the extent necessary, as far as this is necessary for the provision of TwoGo.
4.3. Obligation to provide your dataYou are neither legally nor contractually obliged to provide us with the data mentioned. However, the data are created as soon as you use TwoGo and are processed by us for the stated purposes and in the stated manner.
4.4. Storage periodThe statistical data mentioned are stored by us for one year. Irrespective of this, the data can be stored longer by your employer / client, but we have no influence on this.
According to Art. 15 para. 1 GDPR, you have the right to request information free of charge about the personal data stored about you.
In addition, if the legal requirements are met, you have the right to correction (Art. 16 GDPR), deletion (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR) of your personal data.
If data processing is based on Art. 6 Para. 1 letter e) or letter f) GDPR is based, you have a right of objection according to Art. 21 GDPR. Insofar as you object to data processing, this will not take place in the future, unless the controller can demonstrate compelling legitimate grounds for further processing that outweigh the interest of the data subject in the objection.
If you have provided the processed data yourself, you have the right to data transmission in accordance with Art. 20 GDPR.
If the data processing is based on consent in accordance with Art. 6 Para. 1 lit. a) or Art. 9 Para. 2 lit. a) GDPR, you can revoke your consent at any time with effect for the future without affecting the legality of the previous processing.
In the aforementioned cases, if you have any questions or complaints, please contact the data protection officer in writing or by e-mail. You also have the right to lodge a complaint with a data protection supervisory authority. The data protection supervisory authority of the federal state in which you live or in which the person responsible is based is responsible.
If you have any further questions about the processing of your data or the exercise of your rights, you can contact the responsible data protection officer at the person responsible:
datenschutz süd GmbH
- keyword Schwarz Mobility Solutions -
Wörthstrasse 15
97082 Würzburg
Email: office@datenschutz-sued.de
5. Use of social media plug-ins
We use our website on the basis of your consent in accordance with. Art. 6 Paragraph 1 lit. a) GDPR social plug-ins from the social networks Facebook and Twitter to offer you the opportunity to share trips that you plan or carry out using TwoGo in the aforementioned social networks. Responsibility for the data protection-compliant operation is to be guaranteed by the respective provider.
We integrate these plug-ins using the so-called two-click method in order to protect visitors to our website in the best possible way. This means that when you visit our site, no personal data is initially passed on to the plug-in providers. The two-click method gives you the option of activating the deactivated social media plug-ins. The social media plug-ins integrated on our website are initially deactivated. The plug-ins are only activated by clicking on the plug-in symbol. Only after activation is personal data transmitted to the respective provider of the social media service.
The plug-in you have activated establishes a connection to the server of the social media provider you have selected via your browser. This activation can be deactivated at any time. The deactivation process does not result in data that have already been transmitted being deleted by the corresponding social media provider. You have the right to withdraw your consent at any time with future effect. The revocation can be done by deactivating the social media plug-in. The legality of the data processing carried out up to the point of revocation remains unaffected.
We have no influence on the data collected and data processing operations, nor are we aware of the full scope of the data collection and the purposes of the processing.
The plug-in provider stores the data collected about you as usage profiles and uses them for the purposes of advertising, market research and / or to design its website in line with requirements. Such an evaluation is carried out in particular (also for users who are not logged in) to display needs-based advertising and to inform other users of the social network about your activities on our website. You have a right of withdrawal at any time with future effect against the formation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Via the plug-ins, we offer you the opportunity to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user.
The data is passed on regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected from us will be assigned directly to your existing account with the plug-in provider. If you press the activated button and e.g. For example, if the page is linked, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, but especially before activating the button, as this way you can avoid being assigned to your profile by the plug-in provider.
5.2. Recipients / categories of recipientsWe use social media plug-ins from the following providers on our website:
Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2 Ireland http://www.facebook.com/policy.php; Further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications and http: //www.facebook .com / about / privacy / your-info # everyoneinfo. Facebook has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland; https://twitter.com/privacy. Twitter has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
5.3. Obligation to provide your dataYou are neither contractually nor legally obliged to provide us with personal data. If you do not click and use the social media plug-in, you will not suffer any disadvantages.
5.4. Storage periodWe have no information about the deletion of the data collected by the plug-in provider.