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TwoGo Security Guidelines

TwoGo offers you the convenience of organizing a ride share and participating in the TwoGo community through a few clicks on your computer or smartphone. To help you make the most of our service, we've put together a set of tips that will keep you safe and secure when using TwoGo.

What you can do to use TwoGo securely

Use secure passwords

  • First and foremost, it's vital to pick a strong password that is different from ones you use for any of your other accounts and is not related to your personal information.
  • TwoGo allows you to use a combination of letters, numbers and symbols up to 50 characters long, so be inventive and keep it unique. Here are some examples you can base your password on:
    • Select a random word or phrase and replace some of the letters with numbers and symbols: "Th@Nksg!v1nG"
    • Choose a statement that means something to you, take the initial letters and then use numbers, symbols, and mixed case letters to recreate it: "My favorite book is Harry Potter and the Chamber of Secrets" could become "Mf81HP&tCOs"
    • Relate your password to a favorite sport: "I am training for the New York Marathon" could become "I@mt4tNYM"

Use an email account that is not shared

  • The email address that you use to register with TwoGo is your unique identifier. We use your email address to verify ownership of the account as well as to send you personal data relating to yourself or other members who are participating in the same shared ride.

Keep your login credentials secret

  • Don't divulge your email address or password.
  • Your password is hashed which means it cannot be viewed by anyone, including us.
  • If you suspect that your password is compromised, log into your account and reset your password immediately.

Log out when you are done

  • If you've finished what you were doing in TwoGo and are not actively using it, then log out. You will still get relevant notifications and updates to your rides via email or SMS (if you have selected this option and verified your phone number).
  • Logging out is especially important if you share a computer. In these circumstances, do not use the Keep Me Logged In feature (if it is available at your site).

Keep your device safe

  • Restrict access to your computer or mobile phone.
  • Lock your device or screen: After you finish using your computer or phone, lock your screen with a password or PIN. For an extra layer of security, you should configure your device to lock automatically when it goes to sleep.

What you can do to travel safely using TwoGo

Just as important as keeping your data and devices secure when using TwoGo is looking after your physical safety.

Select safe and convenient pick-up and drop-off locations

  • For your personal safety, set your pick-up and drop-off locations in public places that are well-lit at night, protected from bad weather and not in isolated areas.
  • Make sure that your pick-up and drop-off locations are safe and convenient for drivers to stop at.

Use an alternative if you prefer not to reveal your home address

  • TwoGo creates a default location named HOME based on the address you provide when you register. However, if you prefer not to reveal your actual home address select a safe public place nearby instead, like a bus stop or an intersection.

What TwoGo does to keep your data secure

As a matter of course, the connection to the TwoGo service is encrypted so this protects your entire interaction with TwoGo from prying eyes. The "https" at the beginning of the TwoGo web address indicates that your connection is encrypted and you are securely connected.

At TwoGo we respect your privacy. Take a look at the TwoGo Privacy Statement for more details on how we protect your privacy.