Contents


Quick Guide - Using TwoGo with your calendar

You can use TwoGo to create and manage your ride intents as meeting requests in your calendar.

Steps

  1. Things you need to do in the web application before you start:
    • Identify or create the locations you will use as the start and end points of your journey.
    • You can set your commuting preference for this ride intent as a driver, passenger, or either. If you set it as driver or either, you must ensure that you have registered a car in your TwoGo profile.
    • (Optional) If, as a driver, you want to always use a specific route between your HOME and WORK locations or between any of your favorite locations, first set up a customized route for the route concerned.
    • (Optional) If there are people with whom you do not want to share a ride, enter their name on your Blocked people list.
  2. Create your ride intent as a meeting request.
  3. Accept the shared ride that TwoGo proposes when it finds a match.
  4. If required, you can modify or cancel your ride intent by updating your meeting request.

Tasks

Identifying or creating locations

Before you can send and manage ride intents from your calendar, you first have to set up the locations to use as your origin and destination addresses.

  1. Log into the TwoGo web application at www.twogo.com.
  2. On the Saved Locations screen, search for the locations you want to use and make a note of their short names (for example, WORK).
  3. If the location you want is not listed, you can create your own location.

Registering a car

This is only required if you want to be matched as a driver or either passenger or driver.

  1. Log into the TwoGo web application at www.twogo.com
  2. Click on your name, select Car and set your car details.

Customizing your route between favorite locations

This option only applies if you want to be matched as a driver.

If you want to always use a specific route between any of your favorite locations:

  1. Log into the TwoGo web application at www.twogo.com
  2. On the Create Ride screen, create your ride intent and set the favorite locations you want as origin and destination points.
  3. Where you want to deviate from the suggested route, hover over that point until a black circle appears, then drag it to the waypoint you prefer. TwoGo places a gray marker at the closest street to this position. If this is not the position you intended you can move the marker around.
  4. Click Save.

Blocking people

This is only necessary if you want to avoid sharing a ride with certain people.

  1. Log into the TwoGo web application at www.twogo.com
  2. Click on your name, select Blocked people and enter the details of the person you do not want to share a ride with.

Creating ride intents

Create your ride intent as a meeting request and send it to TwoGo:

  1. Open your calendar and click New meeting request.
  2. In the To field, type "ride@twogo.com".
  3. In the Subject field, type in any short description. For example, "My first shared ride".
  4. In the Location field, enter the following details:
    • The origin and destination of your trip using two location short names, separated by "to". For example: "HOME to WORK" represents a ride from your home to the location you designated as your work address.
    • Your commuting preference for this ride intent: To tell TwoGo to only match you as a driver, simply add "as driver" to the Location field. For example, "HOME to WORK as driver". To only ride as a passenger, add "as passenger". If you do not have a preference, add "as either".
  5. Set the Start time and End time to reflect your earliest departure time and your latest arrival time, respectively.
  6. (optional) Set round trip or recurrence options if required.
  7. Click Send. If you are subscribed to TwoGo acknowledgements, TwoGo sends you a meeting request to acknowledge the ride intent you created . The meeting request blocks your calendar from the earliest departure time to the latest arrival time you indicated. NOTE: This acknowledgement meeting request does not represent a matched ride.

Setting your ride intent as a round trip

We recommend that you enter your commutes to and from work as round trips.

To create your ride intent as a round trip: Create two separate meeting requests for the same day and in the Location field simply add the numbers 1 and 2 to indicate each part of the round trip.

For example, for the ride intent in the morning use "1 HOME to WORK" and for the evening use "2 WORK to HOME".

Setting up recurring ride intents

  1. Create your ride intents as explained in the Creating ride intents section and set the recurrence period and frequency that you want.
  2. Click Send.

Acknowledgements that TwoGo sends you

NOTE: If your meeting request is not valid, TwoGo sends you a decline meeting request with details of the reason.

If your meeting request is valid and you are subscribed to TwoGo acknowledgements, TwoGo sends you meeting requests to acknowledge the ride intents you created. These meeting requests block your calendar for the earliest departure and latest arrival times of each occurrence of your ride intent over the default recurrence period set by your administrator. If your own recurrence period is longer than this, TwoGo will send you acknowledgements on a rolling basis for each additional default period.

EXAMPLE

If you requested rides on a recurring basis for one month and your administrator has set a recurrence period of seven days, you will receive acknowledgements of rides for days 1-7 on day 1. Then on day 2, you will receive an acknowledgement of rides for day 8, on day 3 an acknowledgement for rides on day 9, and so on until TwoGo has acknowledged all your ride intents for the month.

Accepting a shared ride when TwoGo finds a match

When TwoGo finds a suitable shared ride for you, it sends a meeting request with confirmation of the precise departure and arrival times of your matched ride. TwoGo sends this meeting request to you and your fellow participants. It contains an itinerary, the pick-up and drop-off addresses, plus contact details of all participants.

This confirmation meeting request for your matched ride appears adjacent to your original meeting request in your calendar.

You must accept the confirmation meeting request as it is, without modifiying it.

WARNING: Never decline, change or delete this meeting request from TwoGo, as the system will only ignore these types of responses.

Modifying your ride intents

Modifying single ride intents

  1. In your calendar, open the meeting request you originally sent.
  2. Adjust the data and re-send it to ride@twogo.com.

You can also move this meeting request around in your calendar.

If the meeting request refers to a matched ride, then TwoGo informs all the participants of the changes.

WARNING: Do not modify the meeting request you received from TwoGo when it confirmed your shared ride!

Modifying your round trips

You can update an existing single ride into a round trip or remove a leg from an existing round trip.

To update an existing ride into a round trip:

  1. In your calendar, open the relevant meeting request and add a sequence number in the Location field. For example, change "HOME to WORK" to "1 HOME to WORK" to indicate this ride is now part of a round trip.
  2. Re-send the meeting request to ride@twogo.com.

To remove a leg of a round trip:

  1. In your calendar, open the relevant meeting request and remove the sequence number from the Location field. For example, change "1 HOME to WORK" to "HOME to WORK" to indicate that this ride is no longer part of a round trip, but just a single ride.
  2. Re-send the meeting request to ride@twogo.com.

Modifying a single occurrence of a recurring ride intent

  1. In your calendar, open the occurrence that you want to change.
  2. Adjust the data and re-send it to ride@twogo.com.

Updates that TwoGo makes to your calendar

NOTE: You only receive a response if you are subscribed to TwoGo acknowledgements.

If your modifications are valid, TwoGo sends you an acknowledgement meeting request with the updated details. This acknowledgement is immediate if the ride intent concerned occurs within the recurrence period set by your administrator (for example, within the next seven days). If your ride is later than this, TwoGo sends the acknowledgement at the beginning of the recurrence period in which your ride occurs.

EXAMPLE 1 The date is 6th February, you modify a ride intent scheduled for 10th February and your administrator has set a recurrence period of seven days. You receive the acknowledgement from TwoGo immediately.

EXAMPLE 2 The date is 6th February, you modify a ride intent scheduled for 18th February and your administrator has set a recurrence period of seven days. You receive the acknowledgement from TwoGo on 12th February (that is, seven days before your ride).

Modifying an entire series of recurring ride intents

WARNING: Any changes you made to the time of any of the single occurrences in this series will be overwritten by the time changes you make to the entire series. Non-time related changes will not be affected.

  1. In your calendar, open the original meeting request.
  2. Adjust the data and re-send it to ride@twogo.com.

Updates that TwoGo makes to your calendar

NOTE: You only receive a response if you are subscribed to TwoGo acknowledgements.

The responses you receive from TwoGo depend on what type of modification you requested. If your changes are valid and are:

  • Time-related: TwoGo updates the occurrences of the ride within the recurrence period. You therefore receive new acknowledgement meeting requests with the new time details for each occurrence.
  • Not time-related: TwoGo includes the revisions you made and immediately sends you updated meeting requests for the existing occurrences.

NOTE: In both cases, the acknowledgements that TwoGo sends you cover the rides occurring over the recurrence period set by your administrator (for example, over the next seven days). You will receive acknowledgements for later occurrences on a rolling basis for each additional recurrence period. See this example.

Canceling your ride intents

Canceling single or round-trip ride intents

  • In your calendar, delete the meeting request you originally sent.

If the meeting request refers to a matched ride, then TwoGo informs all the participants of the cancelation.

Canceling recurring ride intents

To cancel a single occurrence:

  • In your calendar, delete the occurrence of the ride intent meeting request concerned. TwoGo sends you a cancelation meeting request for that specific occurrence if it has already been acknowledged.

To cancel the entire series of recurring ride intents:

  • In your calendar, delete the meeting request you originally sent. TwoGo sends you cancelation meeting requests for all the existing occurrences that have already been acknowledged.