Contents

Quick Guide - Communications

Use the Communication tab to notify users at your sites of new features in TwoGo, special campaigns, lotteries, changes to the preferred parking policy, and so on.

You configure the news to appear in emails sent from TwoGo and also in the Web application or mobile apps after a user logs in. You can set the text to appear on multiple sites at once, if required.

To keep the news current and pertinent, you can also set an expiry date after which the news will not be shown.

EXAMPLE

This example sets up a news campaign called Extra Parking to inform users that additional parking slots will be available for a week in December at sites A, B and C. The notifications will be displayed to users in English as a one-line footer in any email they receive from TwoGo and also when they log in to the web application or open the mobile app.

  • Create news campaign: "Extra Parking".
  • Set validity period: 09 December 2013 to 14 December 2013.
  • Select sites: A, B, and C.
  • Within the Extra Parking campaign: Set the channel to in any email as footer, set the language as English and enter the text "100 extra parking slots now available".
  • Copy this text and change the channel to Message in web. Then copy the text again and change the channel to Message in mobile apps.

Tasks

Setting up news campaigns

  1. Click Start Campaign.
  2. In the Name field, enter a title for the news.
  3. Set the validity period during which the news will be displayed.
  4. If the news only relates to new users, select the For new users only checkbox.
  5. In the Target section, select the sites you want to broadcast the news to.
  6. Click Save. The campaign is displayed in the list.

Specifying channels to display the news

To set the actual wording for the campaign, create a channel for each type of notification through which you want to broadcast the news.

  1. Select the campaign and click Add Text.
  2. In the Channel field, select where you want the news to appear.
  3. Select the language. NOTE: The news is only displayed to those users who have set their language to the one you specify here.
  4. Enter the text.
  5. Click Save. The text is displayed beneath the title of the campaign.
  6. Repeat for each channel you want to include in your campaign.

Viewing channels in news campaigns

The list of campaigns is displayed in the Campaigns section. To view the channels specified for a particular campaign:

  • Expand the selected campaign. The texts for each campaign are listed beneath the campaign name.

Modifying news campaigns

To change the validity period or sites concerned:

  1. Select the campaign from the list.
  2. Make the modifications you require, then click Save.

To change texts in any of the current channels:

  1. From the list of campaigns, expand the relevant campaign and select the text.
  2. Make the modifications you require, then click Save.

To include a new channel in the campaign:

To re-use the same text in another channel:

  1. From the list of campaigns, expand the relevant campaign and select the existing text you want to re-use.
  2. Click Copy, then select a different channel.
  3. Click Save.

Deleting news campaigns

To remove the entire campaign and all its channels:

  • From the list of campaigns, select the campaign you require and click Delete.

To remove a site from a news campaign:

  1. From the list of campaigns, select the campaign you require then uncheck the site you want to exclude.
  2. Click Save.

To remove a channel from a news campaign:

  1. From the list of campaigns, select the campaign containing the channel you require.
  2. Expand the campaign to display the channel.
  3. Click Delete.