You have further questions? To the user manual
the login screen, click Forgot your password? and enter your email address. Then click Submit. TwoGo will send you a link where you can change your password.
If you have forgotten your registration email address, contact the TwoGo Helpdesk.
Click your name and select User Account to view your user account details. Click Change Password, enter your current password, then enter and confirm your new password and select Save.
To change your TwoGo email address, please write to info@twogo.com
To change the organization to which you are assigned, please write to info@twogo.com
To switch your user account to a company user, all you have to do is apply an invitation token from your employer.
Your profile has now been updated and your private email address has been assigned to your organization.
NOTE: As a corporate user, you now have additional options such as: E.g .:
If you lose or change a device connected to your user account, you should block this device's access to your user account:
To receive TwoGo SMS notifications, click on your name and then on Notifications to display the settings for your user account. First, make sure you have verified your mobile phone number, then select an SMS option in the Trip Confirmations via section, then select Save.
NOTE: TwoGo does not charge any fees for this service. Your telephone provider may charge costs for receiving SMS. You can obtain the relevant information from your service provider.
You can deactivate the TwoGo SMS notifications at any time. Simply click on your name and select Notifications to view the settings for your user account. In the Trip Confirmation Via section, select Calendar Email, then select Save.
There are two easy steps to restrict TwoGo to only show carpooling with women. First, click your name, select Profile to view your user account details, choose Female for Gender, and then choose Save. Now on the Settings tab for the ride, select the Rides with women only option and then click Save.
Click on your name, select User Account, select Delete User Account and confirm your entry.
To set preferences for all of your trips, click your name, then select Trip Settings to view and change your preferred trip options. You can override the preferred trip settings for individual trips if necessary.
Order for TwoGo to recognize you as a driver, you have to register your vehicle:
You cannot change the colors yourself, but you can apply via the tenant application form.
You cannot add a logo yourself, but you can request that either a monochrome or a color logo be uploaded by a TwoGo administrator.
The following requirements apply to the image:
All images for logos must be uploaded in PNG format with a transparent background. Please refer to the tenant application form for information on the size requirements for the image.
You have further questions? to the Places Handbook
Abbreviations for location information in TwoGo are used as aliases for addresses in full length. This ensures that addresses are entered correctly when using a calendar application.
The number of possible characters in the Places field for the appointment request is limited, and entering addresses repeatedly is time-consuming and error-prone. For this reason, it is necessary that you define preferred locations in your profile for addresses that you use particularly frequently. In the appointment request, you then only have to name the abbreviations for the locations in question as pick-up and destination points. TwoGo then determines the address that you have saved for the abbreviation in question and searches for a suitable driver / passenger for you for the calculated route.
Please note: If a match is found for your desired journey, the other person will not see the abbreviation (e.g. "HOME"). Only the address assigned to this abbreviation is displayed.
A preferred location:
Since there are some addresses that cannot be identified by the navigation system used by TwoGo, you have the option of entering the exact address yourself in the web application by marking it on a map.
On the Create Preferred Location card, enter as much detail as possible in the Address field, then press Enter to accept the address as entered. TwoGo places a pushpin on the map to roughly mark the entered address. Pull the pushpin in place. TwoGo places the pushpin on the closest possible drivable street to the point you specified and updates the Address field accordingly. To correct or improve the address for the new position of the pushpin, move the mouse pointer over the pushpin and click on the Are our map details incorrect? on yes. TwoGo automatically resets the address to the one you originally entered in the Address field.
TwoGo saves the address exactly as you entered it, along with the position marker coordinates on the map. These are the details that other users will see in their appointment requests when they are offered a lift that includes this location.
order for your driver to be able to find you or for you to be able to find your passengers, you must provide a full address with house number. If your address is not found the house number, info@twogo.com so that we can contact our card provider can pass on.
If you do not use abbreviations for the places, the full address is required. Set the details for the departure time and location of your car pool on the New Trip (web) card or on the New Trip (mobile) screen. Enter the city, postcode, street and house number of the starting point and destination, and then select the full addresses from the list of suggestions that TwoGo will suggest. Choose Save.
TwoGo adds your new trip request as a new tab in the overview (web) or as a new entry in your My Trips list (mobile).
As the initial view, our map provider shows Berlin on the map. Before you enter an address, Berlin is therefore displayed as the initial view.
You have further questions? To the journey requests manual
First you have to register with TwoGo and verify your email address. You can then either create a trip request or search for an existing trip and take part in it:
The Quick Guide - Ride requests provides further information on creating a ride request.
There are no restrictions in this regard. It is recommended that you submit travel requests a few days in advance to improve the chances of finding a lift for you. However, TwoGo can also arrange an immediate ride without any lead time, provided that suitable drivers / passengers are available.
In the overview, select the Search option, enter details for the location and time and whether you want to participate as a driver, passenger or both. Choose Search. If a suitable ride is available, click the appropriate option to join next to the ride you want. TwoGo will now automatically add you to the car pool.
If there is still no suitable trip, you can save your search as a trip request. Click the Create Ride As option you want. TwoGo displays the journey you want, and you can make changes to it. Choose Save.
If your employer reimburses you for a trip, it is a business trip. You can use the Business trip check box to mark your trip as such when creating or editing a trip request. The following differences arise for a business trip:
You can specify a temporary vehicle directly on the journey for which you want to use it. When you create or edit a drive request, select Show driver settings, then select Vehicle from the drop-down list, then Temporary vehicle (rental car, car sharing car, car from fleet) and then Save.
If there is a suitable car pool in the system, TwoGo will immediately offer you a hit. Otherwise you will receive a hit and a corresponding notification from TwoGo as soon as another user submits a suitable trip request. You will receive the last hits from TwoGo 5 minutes before the desired travel time. You can also check the status of your journey yourself at any time:
If TwoGo cannot find a suitable match for your journey, you can check whether there are similar alternative journeys and accept a suitable suggestion. These alternatives have minor changes to your original driving settings. If TwoGo finds similar alternatives, a list will be suggested for you to choose from. The suggestions are sorted according to the closest possible match with your original travel request. You can view the list in the web application, in apps, or via email notification (provided you have not opted out of this service).
Select the suggestion you want, then click Apply Changes. TwoGo updates the map with the trip request with the new details of the ride.
In addition, TwoGo (if available) shows a list of alternatives in local public transport and company shuttle services for your route.
If no alternatives are available, you will have to manually change your journey yourself in order to make major adjustments, e.g. B. on the times, settings, adapted routes, etc.
Simply click on any trip to open TwoGo and create a trip request. TwoGo then searches for the most suitable ride. However, depending on availability and your respective criteria, it may be that this is not the trip that you clicked on in the schedule.
In the following you will find an example of the information required for a typical journey in the morning to the place with the abbreviation “WORK” and back to the place with the abbreviation “HOME” in the evening : (Entries in the Location field are always in English)
1: HOME to WORK (from home to work) as a passenger
2: WORK to HOME (from work to home) as a passenger
NOTE: In the case of longer repetition periods (e.g. every 3rd of the month), we recommend that you set up the desired journey via your calendar.
If the series drive request you have created is valid and is within the repetition period defined by your administrator (e.g. within seven days), TwoGo will immediately confirm it. However, if your trips are planned later, TwoGo will only send you the confirmation at the beginning of the repetition period within which the trip takes place (in this example, seven days before the date on which the trip is scheduled).
NOTE: If you have canceled your subscription to TwoGo receipts, you will not receive these initial appointment requests, but you will still receive the confirmation appointment requests if TwoGo finds matches for your travel requests.
The Repetition card, the last card in the overview, gives you an overview of your series travel requests. In addition, a separate map is displayed in the overview for each of the series trips that you set up for the next week. If your travel requests extend over a longer period of time, TwoGo displays these trips continuously for each additional period of seven days. Accordingly, if you have subscribed to the TwoGo confirmations, you will also receive these confirmations continuously on the basis of this seven-day period.
EXAMPLES
SCENARIO 1: You create series travel requests from the current date for a month.
SCENARIO 2: Today is February 6th, and you want to change a trip to a series trip that is scheduled for February 18th.
The time frame you specified for your original series drive was very tight, but still feasible. Now, however, our map data shows that some factors have changed that have an impact on your original travel settings (e.g. new detours that increase your travel time, roadworks on your route that prevent you from reaching the destination address by car etc.). Due to these factors, the journey is no longer possible in the original time frame.
The e-mail informs you that you have to process your series trip requests in order to allow more time for the trip. We propose a new time frame in the email. You can simply click on the link provided to open and edit the series drive and make the necessary changes. On the Repeat card, the last card in the overview, you can also process your series travel requests.
How to change a trip request:
You can override your driver-related settings for individual journeys:
NOTE: For the first two options, you must have already registered a vehicle in your profile.
How to delete a trip request:
By default, you will receive suggestions from all users in the TwoGo system, unless you are logged in through a company that has restricted the search to the group of members of the company. Within a company, you can further restrict the group of possible passengers to a certain group.
If you are registered with TwoGo through your company and this includes a number of different groups, you can limit the circle of possible passengers to a small subgroup of these groups.
NOTE: The settings will be applied to all further trips that you create or change.
There will likely be some people you want to expel, or you've run into users who repeatedly canceled at the last minute or didn't show up at all. To exclude these people from potential driving hits, do the following:
NOTE: If you are a passenger of a shuttle service or a vehicle with more than six people, your settings regarding blocked people will not be taken into account by TwoGo.
NOTE: Only applicable if the social networking function is activated in your system. Yes, it's very easy to let your followers know about your ride and invite them to ride with you. For journeys for which there are still vacancies, select the relevant map in the overview and select , to publish your trip details on your social network.
You can publish rides for which ridesharing was found and those for which none were found for your followers. In the overview, select the map with the corresponding trip, click on the symbol to publish and then on the TwoGo symbol. Select people from your list of followers, then select Close.
In the overview, published trips are displayed in chronological order in addition to your own trips. You can use the filter arrow in the overview menu to limit the display to the trips you want to see.
No. When creating a return trip, TwoGo also takes into account hits that only cover a part of the trip. So you may be driving to work with one user and driving back with another. This is to increase the chance of hits.
If you select the role of passenger or driver / passenger, your journey will only be confirmed if TwoGo finds hits for both legs of the journey. This is to prevent situations in which, for example, you can get a ride to work but then not get a ride back home from work.
On the Settings for the journey tab, you can select the option Ride as a passenger, even if a match is only found for one route of the round trip. If this option is activated, TwoGo will confirm your trip even if a hit was found for only one route of the trip. Selecting this option is only recommended if you have alternative travel options if needed. For example, if you want to go to work and back with TwoGo, but you might also use public transport to get home, you can select this option.
Rides published by people you follow are displayed in your overview in chronological order. Simply click on the Join option for the ride that interests you. TwoGo then opens the New Trip card. Enter any additional information that your trip may require, such as vehicle details or a phone number, then click Save.
All travel time calculations are based on historical or current traffic information. This allows TwoGo to suggest different routes based on the day and time you want to travel.
The detours calculated in TwoGo are given in minutes instead of kilometers. This makes the estimate of the detour more accurate. As a driver, you have the option of entering your own detour tolerance in your profile. The minimum allowed is 3 minutes, the maximum is 99 and the default is 8. If TwoGo suggests multiple carpooling, you will of course be offered the option with the smallest detour.
When you register with TwoGo, you automatically have a subscription to the following e-mail notifications:
To change your subscription settings:
Alternatively, you can unsubscribe directly from the respective e-mail:
If the link to cancel the subscription does not open automatically in your e-mail application, you can cancel the subscription manually by sending an e-mail to TwoGo in the following format:
To help you find a lift, we are compiling a list of possible hits in your neighborhood for the next working day. By simply selecting the link next to your preferred proposal, you can open or download an appointment request, which you can then send to . You can edit the template like any other appointment request. Be aware, however, that changing the original template may reduce the chances of getting a lift.
Please note: The suggestions you receive do not automatically guarantee an exact match. They will be selected at the time the proposal email is sent. It is therefore possible that if the free spaces are already occupied by the time you answer, the passenger has already been referred to another driver, or a user has changed his appointment request in the meantime, and the ride is no longer available can be created.
Read the content of TwoGo's automatically generated appointment requests carefully. They contain important information for every stage of your journey. TwoGo sends the following appointment requests:
Most of the content is based on system assumptions. Regardless of whether you are a driver or a passenger, check that the information is correct and save the appointment requests so that you can refer to the information at a later time if necessary.
TwoGo does not know the format of your message. To solve this problem, make sure that there is a contact in your Outlook called ride@twogo.com that is used for Sending e-mail is configured in plain text format.
To change the format of the message to TwoGo, proceed as follows: With the message open, select the To field and then double-click the TwoGo contact to bring up the E-Mail dialog box -Open properties. Select Send as Plain Text in the Internet Format list, and then select OK.
For more help on changing the message format, see [1]
If there is a suitable car pool in the system, TwoGo will immediately offer you a hit. Otherwise you will receive a hit and a corresponding notification from TwoGo as soon as another user submits a suitable trip request. You will receive the last hits from TwoGo 5 minutes before the desired travel time. You can also check the status of your journey yourself at any time:
If TwoGo notifies you of a hit, this trip is already set up. So you don't have to confirm anything. However, if you cannot accept the trip, please change or cancel your trip request.
TwoGo always tries to find matches based on the settings you have specified. If a ride does not suit you as a driver, you can change your settings for this specific journey and then submit it again. Alternatively, update your default settings, delete your desired trip and create a new one so that TwoGo can use the updated settings to find a suitable trip.
order for this process to run smoothly, however, it is crucial that every user always informs TwoGo of any changes to their plans as soon as possible by editing their journey request:
In the event of major delays or delays that you know about well in advance, please change your journey preferences. TwoGo will then inform the other persons concerned for you:
In the event of minor changes or changes that are made at short notice, please call the driver / passenger and notify them yourself, or call the TwoGo Helpdesk.
In order to keep the inconvenience for your passengers as low as possible, make any necessary changes or cancellations of TwoGo ridesharing opportunities as early as possible. If this happens at very short notice and a joint ride with other participants has already been arranged, also notify the driver / passenger directly by phone using the contact information provided in the confirmed details for your car pool.
If you cancel the lift in the morning, the passenger may still have the opportunity to find an alternative. If this happens in the evening, please try, if possible, to just postpone the trip instead of canceling it entirely. Your passengers may be ready to drive at a later point in time.
The contact details for each trip together are stored on the corresponding map of the trip (web and mobile) and in your calendar entry. The details are there until the end of the journey together. If you need help, call the TwoGo Helpdesk.
As a rule, you will be picked up and dropped off at the address you specified. In practice, however, it may occasionally be faster to cover short distances on foot instead of by car in the following cases:
Your TwoGo confirmation of the lift ticket always contains your actual departure and destination addresses, so that you can find out in advance what you need to be prepared for. If the walk is unacceptable, please advise the driver of this before driving.
NOTE: This only applies if the trip is not a business trip and TwoGo has activated the payment function either in your account or that of the driver with whom you are carpooling . When TwoGo notifies you of a hit, it also includes an estimate of your share of the travel expenses. This estimate is shown on the picture with the details of the trip and in the trip confirmation appointment requests that TwoGo sends.
This value is based on average cars, average gasoline consumption and average fuel prices. The value is intended to cover the vehicle's operating costs and distribute them evenly. NOTE: Since TwoGo is not intended for the driver to earn money with the passengers, the costs per kilometer were intentionally set relatively low so that the total costs for all passengers are no more than the journey for would have cost the driver alone.
The estimate is country-specific, but the formula is generally based on the following information:
Please note that the estimate is only a rough approximation of the actual cost of the trip. It depends on each passenger whether he or she wants to pay the amount displayed, suggest a different amount or pay nothing at all.
Following someone means you can see the rides that person posts for their followers. You will receive a notification and have the opportunity to ride. Published trips are shown directly in your overview, and if you have activated the corresponding option under Notifications, you will also receive an email notification. So you have the opportunity to take part in a ride that interests you by simply clicking on the option to join. On the Followers tab, you can use the Following list to set who you want to follow.
NOTE: The following function is not reciprocal. You can't post for people unless they are following you too.
Users who follow you will appear in your list of your followers:
If there is someone who is following you but you no longer want them to, you can block that person; But you can't remove them or stop them from following you. This way, these people will continue to believe that they are following you, but will not notice when you publish trips for your followers.
You can easily follow others by selecting them from the following list. TwoGo compiles this list of people you've been driving with or are currently carpooling with in the past six weeks, as well as people who are already following you. People you have actively banned will be left out. To follow someone on this list, just select + and then Done.
If you have already blocked a user in your profile, TwoGo will automatically exclude them from your following list. Even people with whom you drove more than six weeks ago are not displayed in the list.
On the Followers tab, select the Followers card and click + to send an invitation via email.
On the Followers tab, select the appropriate person from your list of followers and click the lock icon. Alternatively, you can block someone using the Blocked People settings to prevent that person from being suggested to you for a car pool.
No, but this person will appear in the list of suggested people to follow so that you can decide for yourself whether you want to follow them or not.
Trips are automatically displayed in the overview; You can also have them sent to you by e-mail: Click on your name, select Notifications, and mark or unmark the journeys of people you follow as required.
In the TwoGo privacy policy you will find further information on how we protect your data.
These are anonymized values. If there is only a small amount of random samples available when generating the report, we must ensure anonymity for data protection reasons even if someone has additional knowledge about this user. For example, suppose you are viewing statistics for an anonymous user with an address in city X; if you know that there is only one colleague who lives in city X, you immediately know who it is. Therefore, whenever a report has fewer than five users, some values are anonymized and either replaced with a series of asterisks or left blank.
TwoGo only requests access to the interfaces that are absolutely necessary. For example, for those that allow you to upload a photo (if you wish) or those that ensure the functioning of the app - such as B. to determine whether a mobile internet connection is available, as the app has to communicate with our servers to create travel requests. The handling of user data is precisely defined in our data protection guidelines: We neither process nor pass them on.
If you have an Android smartphone version 6 or higher, you can set the access rights for the app yourself. If you z. For example, if you want to upload a photo of yourself, you can set whether the app is allowed to access the photo at that moment. If you have granted access rights, you can revoke them again at a later point in time via the app manager. During the installation of TwoGo you will be asked for each access right individually. You will not be forced to automatically give general consent. We have adapted the Android version of TwoGo to the new features in Android 6 to give you the best possible control over your data. The following list explains the access rights and the functions for which they are required.
CameraRequired to get a picture of you or of your vehicle and to put it in your Upload profile or your vehicle details.
ContactsWhen registering via the app, required to read your user data, to automatically fill in as many fields as possible.
LocationAccess exact location (GPS and network):
PhoneRequired, to call the driver / passenger of a car pool from the TwoGo app.
SMSRequired to automate the verification of the phone number in your user profile (the PIN is read from the SMS and entered directly in the confirmation field of the app).
Required to send an SMS to a driver / passenger on a particular journey (e.g. "Me I'm 5 minutes late ”etc.)
StorageUsed on phones that cannot edit images in memory but have to temporarily save them to the SD card after saving. These images will be deleted from the card after processing.
NotificationsOptional vibration alert when creating, changing or deleting a trip
Deactivate sleep mode when you open the map to track the position of the driver / passenger
Used by TwoGo required to read or write the data from www.twogo.com
Required to determine whether the phone or . Tablet has an internet connection, so whether actions that require communication with the server, au can be guided.
Required to determine whether the phone or tablet has a WLAN connection, i.e. whether actions that involve communication with the server require can be run.
Is only used for automatic tests
Is required by the SAP Performance Library, which we have to implement as part of the performance product standard; ie the TwoGo app does not use this type of access in live mode.
The following access rights are optional for iPhones or iPads and can be changed at any time in the settings of your mobile device.
Contacts - required to save driver data in the iOS address book. The iOS app never reads data from your address book. There are two situations in which the app accesses the address book:
Photos - required to upload a picture from the iOS photo gallery to your profile or vehicle details.
Camera - required to get a picture of you or your vehicle and upload it to your profile or vehicle details.
Location services - required if you want to share your current location with your driver or passenger via GPS shortly before the scheduled meeting. Also required if you want to select Current Location when creating a ride or a favorite location.
Notifications - required if you want push notifications to be displayed as a red icon on the app's icon.
Register with TwoGo via www.twogo.com . Select Register for Free, enter your contact information and follow the instructions in the verification email TwoGo sends you.
Everyone can register as a private person. If your employer has a license for the TwoGo service, you can decide whether you want to register as a private person or as an employee. If your organization would like more information about TwoGo, click on Use TwoGo for Your Organization at www.twogo.com .
First you have to register with TwoGo and verify your email address. You can then either create a trip request or search for an existing trip and take part in it:
The Quick Guide - Trip Requests provides further information on creating a trip request.
When you register with TwoGo, you set an address as your preferred pick-up point. You can avoid revealing your private address by using a secure public place nearby instead. TwoGo automatically converts it to a location with the abbreviation HOME. So you can use this address quickly and easily in your travel wishes and also receive travel suggestions from TwoGo for possible hits in your neighborhood.
You can register without a phone number. When you create your first trip request, however, you must provide a telephone number so that your passengers can contact you and so that you do not miss any current information about your trips (via SMS notification).
NOTE: This only applies to organizations that request an ID to identify their employees.
In certain cases an organization allows its employees to register for their TwoGo service with their personal e-mail address and a special invitation token instead of a company e-mail address. In the case of the private email option, some organizations may explicitly request an ID to identify employees during registration. In this case, you must enter a recognized reference that identifies you as belonging to the organization. If you are an employee, this reference is the employee ID.
Experience points are virtual rewards at TwoGo that you receive every time you use the application as either a driver or a passenger. You will receive points when creating travel requests and participating in car pools. So the more active you are at TwoGo, the more points you get.
When using TwoGo, you automatically collect experience points (EP):
TwoGo automatically updates your points and shared routes. If you take part in TwoGo Gamification, your current score will be displayed in your profile next to your name and in the ranking list.
Currently, you can use your well-earned points to show off to friends, track your progress, and monitor your position in the leaderboard.
No, the points never expire. However, if you delete your user account and log in again, the score will be reset to zero.
By default, the ranking lists everyone with their first and last names, but you can use a nickname of your choice instead. To do this, click on your name and enter the desired pseudonym. NOTE: This nickname is only used in the ranking, the name of your user account does not change.
You have further questions? To the administration manual
Our support is available around the clock if you have any questions.
contact our helpdesk or send us an email.
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